Katherine Klingele Email & Phone Number

Byron, Illinois, United States

- Oversee ten multi-million-dollar stores with ten direct report property managers- Review spend and balance payroll hours per direct report- Recruit, interview, hire, onboard, and set up training for new hires- Focus on continuous learning and establish individual developmental plans per direct report- Establish district goals which align to meet the company’s overall goals surrounding sales and guest experience- Organize and execute high visibility projects on time to ensure a seamless guest experience- Review, gather, and present district data to reflect current trends/goals met on a quarterly basis- Collaboratively establish and maintain innovate ways to drive efficiency, sales, and reduce asset downtime within the stores- Manage external work order execution regarding landscaping, housekeeping, HVAC, plumbing, lighting, and all other asset related work- Develop and maintain strong vendor/store partnerships to ensure flawless operations and efficient remodels- Inspect, audit, and effectively communicate concerns with quality of work received for both internal and external work- Establish and create own calendar schedule to reflect meetings, statuses, conference calls and store visits

Rockford, Illinois Area

- Led the logistics process at a store, including inbound, ship from store, online pick up, and overall operations.- Developed and led three direct report leaders in addition to 50+ indirect reports. - Fostered strong peer to peer relationships to drive overall success of the store- Interviewed, hired, onboarded, and set up training for new hires- Conducted annual performance reviews of the team members, provided constructive feedback and reviewed new goals for the upcoming year

- Responsible for the daily operations including opening/closing routines- Enforced safety best practices within the store, including power equipment certification and compliance training- Collaborated with peers to determine the best course of action in driving for our goals- Managed a team of five direct reports with an additional 50+ indirect reports. - Wrote an effective schedule for 40+ team members based on workload needs and priorities of the store- Interviewed, hired, onboarded, and set up training for new hires- Promoted eight individuals into different new leadership roles- Conducted annual performance reviews of the team members, provided constructive feedback and reviewed new goals for the upcoming year

Dekalb, Illinois

• Managed inventory for the entire store, including ordering, receiving, and stocking merchandise.• Provided prompt and friendly service to patrons.• Involved in the hiring/firing processes; designed a weekly schedule for over 16 employees.• Created an Upsell Competition Board to motivate employees.• Recognized and rewarded employees for Employee of the Month.• Volunteered for the Manager Team to brainstorm ideas to increase sales.

Master'S Degree, Human Resources Management And Services

Bachelor’S Degree, Early Childhood Education And Teaching