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Katherine Larson is listed as Customer Experience | Operations | Sales Support at Mesa Laboratories, Inc., a company with 501 employees, based in Bozeman, Montana, United States. AeroLeads shows a matched LinkedIn profile for Katherine Larson.
Katherine Larson previously worked as Credit & Collections Specialist at Mesa Laboratories, Inc. and Customer Support Specialist at Mesa Laboratories, Inc.. Katherine Larson holds Bachelor Of Science, International Hotel & Tourism Management from Johnson & Wales University.
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Hello! My name is Katherine and I'm notoriously positive, adaptable and am often recognized as a committed teammate who has a strong customer-centric foundation. What you'll find on my resume:- I have extensive experience in operations and customer success across 4 industries: manufacturing, technology, higher education and hospitalityWhat you won't find on my resume:- I embrace adaptability, accuracy and attention to detail in every role - I've been recognized for building brand loyalty. Here's a testimonial: "Building loyalty while sharing tough feedback with homeowners is hard, but Katherine does so day in and day out with grace and positivity. Homeowners are constantly grateful for the time she puts into their requests - listening to any concerns they might have and helping them identify a solution that she ensures is thoroughly executed. She balances the (often opposing) concerns of homeowners and travelers with ease, and posts responses that appease both parties involved and inspire loyalty to the brand from customers we haven't even interacted with yet."- I've worked with sales teams in every role I’ve had. I have a thorough understanding of the sales cycle- I'm a genuinely curious person. Let's discuss something I have no clue about and I'll listen and engage!5 Fun Facts About Me:- I love to bake! My specialities include white chocolate chip pumpkin cookies and cranberry white chocolate bars- I love writing reviews. I have over 200 reviews among various travel sites and continue to write- Traveling has always been important to me in terms of cultural awareness and personal growth and fueled my career break in 2016. I'm a huge advocate for solo travel. My favorite destinations involve wildflowers or Christmas markets. Lately I enjoy exploring my new base around Bozeman, Montana- Hot yoga is my favorite form of exercise- I have a deep appreciation for classical music My Top 5 Clifton Strengths: 1. Adaptability 2. Empathy 3. Harmony 4. Intellection 5. ConsistencyI would love to connect! Please contact me at katherine.larson817@gmail.com to find out how I might consult, contribute and add value to your organization.
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A career timeline built from the work history available for this profile.
Lakewood, Colorado, US
I perform a variety of routine customer credit communications with external customers and colleagues with a solution focused approach contacting relevant parties to collect payment in a timely manner. Tasks include:- Ensure 400+ customer accounts among 4 different subsidiaries (Mesa Labs, Mesa Canada, Gyros Protein Technologies and Gyros US) are contacted.
Lakewood, Colorado, US
I worked on the Bozeman Customer Support Team on the Sterilization Disinfection and Control business unit to provide excellent service to Mesa customers. Tasks included:- Built and maintained business relationships with customers by providing prompt and accurate service to promote customer confidence and loyalty - Processed 150 orders per week on behalf of.
Broomfield, Colorado, US
I supported the mission of the Sales Operations team which is to enable the sales team to thrive.I did this by:- Delivered seamless transactions between contract entry, contract renewal and issue resolution to provide internal employees the best possible working experience- Provided detailed visibility to the organization on contracts, placements and.
Teaneck, New Jersey, US
Worked remotely in Colorado on the Cognizant Digital Operations team. Responsibilities included:- Training & Quality Assurance: Evaluated and lead the continuous training of 10 global employees and ensured the team’s compliance with universities and client policies through executing meticulous quality checks of 50 graduate school applications per person.
Arlington, Virginia, US
- Quality Assurance: Performed an accurate and thorough audit of 50 submitted graduate applications per day for top-tier grad school programs - Cross Functional Collaboration: Proactively communicated with Admissions (sales) teams daily to assist with maximizing the student completion rate - Oversaw SLA: Confirmed application volume, cycle time and quality.
Denver, CO, US
- Brand Reputation: Incorporated brand tone in writing an average of 40 professional and creative responses to guest reviews per week while ensuring each response was tactfully written with future travelers in mind- Performance Consulting: Analyzed the performance of 75 properties per week, prioritizing by value to the company, and made strategic.
Denver, CO, US
- Customer Support: Answered 20 inbound phone calls and responded to 20 cases per day to impact tactical KPI’s for the department such as an answered call percentage (ACP) rate of 94% or above and a 2 day turnaround time- Homeowner Education: Contacted homeowners to educate them on performance optimization in the vacation rental network of 14,000+ properties
Zurich, Zurich, CH
- NPS: Improved territory Net Promoter Score from 72 to 90 for the 2015 tour season through conversing with unsatisfied customers and creating ways to strengthen their relationship with Explore America- Complete Tour Facilitation: Provided weekly support to 55 educators across the from tour inquiry, preparation, and post-tour feedback- Collect Customer.
Zurich, Zurich, CH
- Customer Support: Answered 30-40 inbound calls per day regarding all aspects of traveler and educator accounts- Sales: Top seller of travel protection on a team of 15 associates for over two years - Coaching: Coached and mentored co-ops twice per month through a variety of calls to improve their performance and career development
Zurich, Zurich, CH
Worked with educators in Midwestern states to develop global education programs in schools and assisted team members generating leads for international tours.
- Trained and evaluated the development of 15 college student interns every three months in customer service skills, knowledge of the six Rhode Island tourism regions, as well as professionalism.- Acted as a liaison between the airport information center and all other airport entities and communicated pertinent information among departments, to ensure.
Mclean, VA, US
Gained a thorough understanding of the multiple business management functions at a 200 room international hotel property, the DoubleTree Cariari by Hilton San Jose HotelResponsible for opening and closing duties in a casual dining restaurantHostess at Las Tejas Restaurant for breakfast and dinnerGreeted 100-200 guests on a daily basis and seated them to.
Brussels, Brussels Region, BE
Participated in a rotation of the Front Desk and Housekeeping departments at a full service hotel with 111 guest roomsEngaged in daily procedures required to be accomplished and learned and applied standard procedures set by the Carlson Corporation and Johnson & Wales University
Other employees you can reach at mesalabs.com. View company contacts for 501 employees →
Stephanie Haag
Colleague at Mesa Laboratories, Inc.
Bozeman, Montana, United States, United States
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Ian Nidetz
Colleague at Mesa Laboratories, Inc.
Bozeman, Montana, United States, United States
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Russell Nyberg
Colleague at Mesa Laboratories, Inc.
Omaha, Nebraska, United States, United States
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Laura Jackson
Colleague at Mesa Laboratories, Inc.
Bozeman, Montana, United States, United States
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Tony West
Colleague at Mesa Laboratories, Inc.
Charlotte, North Carolina, United States, United States
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JZ
Jeff Zahniser
Colleague at Mesa Laboratories, Inc.
Greater Lansing, United States
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JH
Jordan Hieber
Colleague at Mesa Laboratories, Inc.
Three Forks, Montana, United States, United States
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Laura Gaggiano
Colleague at Mesa Laboratories, Inc.
Ancona, Marches, Italy, Italy
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JU
Jennifer Ullom
Colleague at Mesa Laboratories, Inc.
Denver Metropolitan Area, United States
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JH
Jordan Hieber
Colleague at Mesa Laboratories, Inc.
Three Forks, Montana, United States, United States
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Quick answers generated from the profile data available on this page.
Katherine Larson works for Mesa Laboratories, Inc..
Katherine Larson is listed as Customer Experience | Operations | Sales Support at Mesa Laboratories, Inc..
Katherine Larson is based in Bozeman, Montana, United States while working with Mesa Laboratories, Inc..
Katherine Larson has worked for Mesa Laboratories, Inc., Gorilla Logic, Cognizant, 2U, and Evolve Vacation Rental.
Katherine Larson's colleagues at Mesa Laboratories, Inc. include Stephanie Haag, Ian Nidetz, Russell Nyberg, Laura Jackson, and Tony West.
You can use AeroLeads to view verified contact signals for Katherine Larson at Mesa Laboratories, Inc., including work email, phone, and LinkedIn data when available.
Katherine Larson holds Bachelor Of Science, International Hotel & Tourism Management from Johnson & Wales University.
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