Novation Enterprises is a privately held veteran-owned company founded in 2016 by wireless industry veterans and entrepreneurs. Its mission is to serve the strategic goals of enterprise organizations marketing and infrastructure efforts by deploying wireless broadband networks, services and programs to business and consumer clients.Our teams receive extensive training to represent top brands in network deployment and design, retail staffing, onsite events, direct to consumer and relationship management.

McLean Bible Church is one of the top 20 largest churches in America, according to Sermon Central. Successfully managed Kid’s Quest, the children’s ministry at MBC, through dedication and attention to detail. Communicated schedules, curriculum, and critical news with approximately 180 volunteers on behalf of the Director. Improved team communication through cloud-based content including monthly volunteer schedules and active contact list. Consistently met finance deadlines for monthly bank statement reconciliation. Lead a team of 20+ volunteers to safely and efficiently greet and check-in 350+ children and volunteers each weekend. Updated the Kid’s Quest webpages with resources for volunteers and parents. Processed all the volunteer applications and background checks. Created a single online source for all small group leaders to access weekly curriculum and implemented the notification email using MailChimp. Improved the enrollment process by creating a thorough check-list and communication outlet. Effectively worked with the graphics, copy center and IT teams to ensure an environment that is highest professionalism and greatest safety.

As the 4th-5th Grade Large Group Coordinator at McLean Bible Church Loudoun I am honored by the privilege of teaching children about the most important man they will ever know, to help them build a foundation that will support them through the best and worst times of life, and to have an impact that will last into eternity.

Created and maintained documentation such as training manuals, tutorials, methods and procedures, job aids, and process flow diagrams to improve internal communications. Managed communication as the single point of contact for all wireless devices for the entire organization. Managed VPN access for contingent workers (20+) and the company shared drive. Punctually provided monthly reports to finance. Kept the organization charts and employee contact lists current. Wrote and distributed a monthly team newsletter.

SPECIAL PROJECT/PROJECT MANAGER [2004-2008]Managed property deployment activities. Managed asset tracking within the regional office, ordered equipment and parts, and was responsible for purchase order requests.• Successfully deployed data to properties • Efficiently maintained inventory of equipment and distributed parts from a central location to the field• Provided ad hoc reports from Field Operations, Billing, and other outside departments in a timely and professional manner

Greet customers, conduct orientation for new customers, restock food, spices, and supplies as needed, promote monthly incentives, keep food stations organized and sanitary, clean dishes as needed, dish meals for the retail freezer, make retail sales.

Demonstrated critical thinking and analytical skills in determining the most cost effective expenditure of the business, balanced with the needs and expectations of the customers. • Created job aids for critical functions and developed reporting tools and customized database • Analyzed bandwidth usage and implements system enhancements • Examined public static and dynamic IP Addresses• Created and maintained port serial numbers within the billing system• Regularly conducted audits to ensure data integrity of ports and T1 capacity• Created and distribution of expansion report and of monthly NOC outage log and reportSUPERVISOR PROVISIONING [1999-2001]Proven effectiveness in day-to-day supervision of provisioning activities with up to 15 associates including a remote office. • Determined staffing needs based on order volume• Determined training needs for the team members• Interviewed and selected candidates• Maintained daily and weekly reports including: Quality Assurance, Order Volume, Attendance, Staffing, Productivity, Order Management• Handled priority escalations through to completion• Authored and maintained the Methods and Procedures