Katherine Farrell Email & Phone Number

Multi-Region Leader

Pasadena, California, United States

MINISO USA PASADENA, CA 2020 – 2021Regional Manager• Actively delivered the industry’s best experience while overseeing all Miniso USA retail stores, fostering a team-driven environment to achieve financial and market success.• Recruited, hired, trained, and developed a diverse and high performing team of District Managers who consistently achieved company goals and reflected company values in day-to-day operations.• Led District Managers and Field Support teams to expand brand awareness 10% during tenure.• Introduced a cost reduction strategy at the start of the COVID-19 pandemic and successfully opened a profitable UCI store during the same period, resulting in 20% fewer expenses and 15% additional revenue over previous year.• MiniApp Device Rollout: Collaborated with an overseas app developer to design an application for in-store inventory management, price checking, CA65 compliance audits, and more; worked with investors to fund the project; tested the app in pilot stores and trained staff on its use; oversaw the companywide app rollout.• Talent Elevation: Served as project owner, creating a talent suite that elevated each team’s sales abilities and store ownership knowledge.• Talent & Succession Planning: Designed interview guides, assessment tools, and developmental meetings and led talent meetings to create a pipeline for store and district managers.• Freight Optimization: Introduced a formula based on backroom square footage and historical sales data to optimize the quantity of freight sent to each store, boosting sales 12% and increasing backroom efficiency.

• Led an interdisciplinary team to elevate every patient’s quality of life, hiring and training all personnel to ensure adequate staffing and executing growth strategies to boost retention and develop a “real time” pipeline for all positions.• Designed a succession plan and process to effectively staff and project the needs of 14 clinics across Los Angeles and Orange County, including counseling Managers on appropriate talent management strategies.• Conducted troubleshooting on individual care plans, served as a thought partner for complex patient care management, and supervised daily employee and facility operations.• Served as the HR point of contact, which included acting as the regional hiring manager, planning staff performance reviews, tracking employee performance, and assisting with regional talent management.• Verified that all clinic performance reviews were completed accurately and delivered on or before the deadline.• Talent Section: Created a segment during regular meeting cadences devoted to staffing; rated all team members based on projected retention and performance to plan for future hiring waves; identified needs for specific types of team members and educated interview panelists on key selection factors.• Training Program Augmentation: Revitalized the interview process by including an on-the-job preview; created a preceptor training to instruct preceptors on how to assess learning styles and train new hires; centralized training days designed for Clinical Partners and Operators to enable regular check-ins and course correction.• Increased the retention rate 20% among newly hire RNs and patient care technicians through staffing initiatives.

Norwalk, California

• Managed a cross-functional team of 300+ direct and indirect reports, overseeing all daily functions and planning and prioritizing multi-department operations.• Assisted with budgeting and P&L management while reporting to the leadership team and adhering to all store policies and corporate guidelines.• Hired 20+ managers and provided in-depth leadership training focused on driving sales, improving customer experiences, and boosting operational efficiency while coaching them on how to develop individual in-store teams.• Increased volume 30% and streamlined workflows by collaborating with leadership team to create and implement change initiatives and roll out new process improvements.• Achieved the highest number of promotions from hourly Team Member to hourly Team Leader and Salaried Manager within the district during tenure.• Consistently surpassed sales, customer experience, and team engagement metric goals by optimizing inventory levels and logistics, meeting budget guidelines, and establishing storewide talent management practices.• Identified local volunteer projects to simultaneously give back to the community and increase the store’s local presence, becoming the shopping destination of choice while serving as Community Volunteer Coordinator.• Managed the Market Optimization Project, rethinking initiatives to expand localization and community-driven product selection and implementing process changes to enable a fresher and more full presentation in the market.

As an interim Store Team Leader, I adapted quickly to many teams as I transitioned varying levels of performing businesses to the correct trajectory. By gaining trust quickly, analyzing profit and loss data, assessing talent, and explaining future goals, I was able to successfully prime stores for their new permanent leaders.

Santa Ana, Ca

As the Store's Human Resource Manager, I focused on helping team members and promoting a positive work environment while acting as a primary resource for all HR store functions, including payroll, talent management, benefits, hourly scheduling, staffing and compliance. I worked hands on and lead through my team to create a work force of highly engaged, trained and compliant leaders and team members.

Huntington Beach, Ca

As a leader in Guest Experience, I oversaw five direct reports and 150 indirect reports. I trained my team to understand how to interpret data that allowed us to drive profitable sales through and elevated guest experience through a guest centered culture.

•Closing Medical Practices•Supervising and organizing forensic accounting•Contacting clients•Organization and distribution of client files•Proper disposal of Medical products•Probate Law•International currency retrieval

Bachelor Of Arts, Business Management Of Economics, History Of Africa And The Americas

Education record