Katherine Martinez Email and Phone Number

• Built valuable relationships with customers by personalizing experiences, resulting in high return rate• Demonstrated proficient attention to detail and memory by successfully delivering orders correctly • Balanced multiple jobs like serving tables and drink preparation by prioritizing tasks promptly • Collaborated with other bartenders and servers to produce high-quality service for customers by giving constructive feedback to each other in daily meetings

• Welcomed and provided customer assistance for over 200 guests a night • Answered phone calls, along with organizing and relaying important voicemails and messages to managers • Coordinated guest reservations by arranging tables to meet customers’ requests and preferences while also managing servers’ sections • Guaranteed that all take-out orders were prepared correctly, as well as merchandise purchases • Restocked restaurant inventory and confirmed front-of-the-house supplies were fully replenished at closing

• Processed monthly billing for tuition, registration, and other payments through a class management software for customers • Greeted new customers into the facility by creating a comforting and inviting environment for parents and students • Recommended suitable classes for students based on skill level and age • Communicated program information with customers through email and phone

• Instructed different techniques and styles of dance and gymnastics • Led over 15 classes with ages ranging from 1-year-olds to 13-year-olds • Communicated with students’ parents and office staff regarding students’ progression in class • Oversaw the creation of routines, costumes, and props for two performances throughout the year