See Me Please aims to provide product managers, designers and developers with a simple way to access actionable and relatable user insights directly from individuals who are deaf, neurodivergent, visually impaired, physically disabled, elderly, or non-English speaking. Accessibility can be overwhelming and complex, but observing real customers using your products, offers a straightforward means to gauge satisfaction or identify areas of friction. It also helps digital teams understand the application of assistive technologies.See Me Please is focused on a human-centered approach to accessibility, emphasising usability and empathy amongst designers and developers who create and enhance online experiences, rather than relegating accessibility to a centralised function of expertise or compliance reports.

Service NSW, a leader in customer service and digital innovation, was established to make it easier for customers (both business and individuals) to access government services. Service NSW has cemented itself as the flagship of the NSW Government and as a world leader in customer service. With over 600 employees in digital, Service NSW has one the largest product development capabilities in Australia. This role is accountable for all customer facing digital services to NSW customers (both individuals and businesses) working in partnership with other NSW government agencies.Products within the portfolio include o The Service NSW Appo Digital licensing o Digital Identity (8m MyAccount holders)o Shaping the NSW Digital Identity strategy and associated digital productso Grants and rebates products (active kids, creative kids, emergency grants and other vouchers)o Transport transactions (renew registration, demerit point checks etc)o 4000 page personalized web brochure o Conversational AI capability o Delivery of emergency services (border declaration, emergency economic stimulus, COVID check in solution etc)o Front line products

Leading the review of the Mine Subsidence Compensation Act 1961.

Manager of the Services portfolio comprising of HR management, industrial relations, health and safety management and community relations. Appointed Site Lead of Business Transformation, a successful initiative to decrease costs and increase production