Katherine Mcgee Email & Phone Number

New York, New York, United States

• Develop and continuously improve a scalable customer education program to drive Box product adoption, working cross-functionally with Customer Success, Community, Marketing, and Design teams.
• Developed and launched persona-based pilot websites for Box Education, improving the user experience and leading to increased customer retention.
• Design and produce innovative e-learning content including, but not limited to: short videos, web-based learning modules, live instructor-led training, infographics, and technical job aids.
• Work with cross-functional subject matter experts to define learning objectives, design storyboards, and review finalized course materials.
• Manage our Learning Management System (Cornerstone), maintain our e-learning content, and perform provide elearning metrics to the business.Customer Success Recognition Award (Aug 2022)

New York, New York, United States

• Partnered with cross-functional subject matter experts to design persona-based learning experiences for Box end users and administrators, leading to higher customer retention and increased adoption of Box products.
• Designed, recorded, and edited video-based and self-paced trainings using Camtasia and Articulate Rise.
• Applied instructional design best practices to analyze, evaluate, and further develop our educational programs at Box.
• Measured the success of our learning programs by analyzing LMS data, conducting customer interviews, and evaluating end user surveys.

Greater New York City Area

• Designed strategic communications and engagement plans, and accompanying custom collateral, aligned to the goals of the customer
• Led end user feedback sessions to identify adoption optimization opportunities during and after deployment
• Led onsite workshops to drive align strategic positioning of Box to customer cloud strategy, identify and interview key user groups, and determine quantifiable success metrics for Box adoption
• Created educational videos with professional voiceover for Box deployments using Camtasia
• Designed and led live custom training courses for end usersCustomer Success Recognition Award (Feb 2020, Feb 2021)

Greater Nashville Area, TN

• Researched prospective clients and their current marketing strategies to identify client pain points and opportunities for redpepper to add value.
• Identified industry trends and best practices and presented this research to top leadership.
• Analyzed research strategies and created a guide for employees containing best practices.
• Developed a multi-platform marketing campaign to recruit future interns.

Nashville, Tennessee

• Facilitated conversations with technical directors and subject-matter experts to define and document current business processes and system requirements.
• Developed recommendations on process improvements to drive increased alignment and clarity.
• Researched and analyzed industry best practices to use as baselines for improvements.
• Leveraged Visio and process management expertise to develop and refine process flow diagrams for standardized business practices.