Katherine Connell Email & Phone Number

Castaic, Ca, Us

Us

Fractional COO services with a focus on business strategy, organizational design, growth planning, process architecture, infrastructure, DEI & HR policy, and technology leadership. Experience with profit and non-profit organizations across various types of businesses such as nonprofit, entertainment, education, advertising agency, medical/research, veterinary, philanthropic, and more. https://fractionalcooservices.com/

Round Rock, Texas, Us

Served as the company’s COO and led on-site/remote operations and provided strategic leadership.Top Accomplishments• Increased efficiency by over 65% and reduced procedural errors by 40% through creating and implementing 200+ SOPs and policies starting from a zero-documentation ecosystem• Created the company's Strategic Plan and Playbook through leading the strategic planning process, defining priorities, measurable goals, and clarified services• Raised the company into compliance with federal and state laws and DEI best practices through the creation of compensation policies, salary benchmarking, and internal auditsAreas of Responsibility1. Business Strategy and Architecture: strategic planning, goal setting, revenue and services modeling, process & SOP creation, feasibility analysis, gap analysis, resource planning, and risk analysis2. Day to Day Operations Management: on-site operations, remote operations, department/team management and mentoring, real-time problem solving, crisis management, IT management, HR main contact and management, travel to clinics, vendor & contractor management, facilities3. Financial Management: $5M+ P&L, budgeting, forecasting, expense management, payroll processing,

Burlington, Massachusetts, Us

Served as the organization’s first COO and as the interim CFO/Controller.Top Accomplishments• Created the organizations 3-year Strategic Plan which resulted in the de-siloing of teams, incorporation of services from a previous merger, trackable goals, and board alignment• Significantly increased financial stability through establishment of monthly closes processes, creation annual budgeting and forecasting processes, and defining internal controls• Implemented the Salesforce Non-profit Enterprise Environment allowing for the management and tracking of donors, gifts, corporate contracts, and complex fundsAreas of Responsibility1. Business Strategy and Architecture: strategic planning, process & SOP creation, goal setting and tracking, feasibility analysis, gap analysis, risk management, resource planning, organizational design, growth planning2. Day to Day Operations Management: on-site operations, remote operations, department/team management and mentoring, real-time problem solving, crisis management, vendor & contractor management, facilities3. HR Management: internal POC, conflict resolution, process and policies creation, benefits administration, process and policies creation, employee retention programs, benchmarking4. Non-profit Financial Management: $3M+ P&L, AP/AR, expense management, payroll processing, reporting, complex funds management (restricted/unrestricted, grants, contract, donations)5. Technology Management: team management, cybersecurity policies and training, enterprise software implementation, SaaS subscriptions, system administration6. Legal and Compliance: contract review, contractor management, and audits

San Diego, Ca, Us

Served as Rescue’s highest-level operations leader reporting to the CEO and EVP.Top Accomplishments• Reduced project timelines by 40% through process creation and SOP streamlining for a workforce that grew 170% over 5 years• Saved the company $250K+ in costs and stayed within a 10% budget margin through negotiating existing and new contracts and applying improved forecasting methodologies• Moved a 150+ workforce spread across 5 physical locations to be completely remote during COVID, strengthening existing tools, systems, and culture programs to meet employee needs• Founding member of Rescue’s Diversity Committee, an employee program to ensure employee protection against racism, bias, and inequalityAreas of Responsibility1. Business Strategy and Architecture: strategic planning, process & SOP creation, goal setting and tracking, gap analysis, resource planning2. Day to Day Operations Management: on-site operations, remote operations, department/team management and mentoring, real-time problem solving, crisis management, IT management, HR main contact and management, travel to clinics, vendor & contractor management, facilities, contract management3. Financial Management: $15M+ budgeting, forecasting, expense management, monthly reporting4. Technology Management: team management, cybersecurity policies

Culver City, Ca, Us

Advised on non-profit reporting, KPIs, and operational efforts to ensure proper tracking and best practices. Served as a thought leader for social strategy partnerships that leveraged innovative technologies to increase competition entries, brand awareness, and engagement.

Los Angeles, California, Us

Responsible for all corporate sponsorships, leading the entire contest life cycle from pitch to prize fulfillment. Designed all inter-departmental processes within the company to de-silo Marketing, Art, and Legal teams. Served as a reporting architect to measure and define success for campaigns.

Crafted and led both the digital and print marketing and communication strategies. Directly reported on to communication and community reach metrics and other key data points to the board and public in both internal meetings and televised broadcasts.

Community Manager | Disney Interactive Media Group | 2008 - 2010 Community Associate | TOKYOPOP | 2007 - 2008Community Manager/Reporter | Themis Group | 2005 - 2007Details Upon Request

Communications/Graphic Arts

Communications/Graphic Arts

Diploma