-Match appropriate new and veteran members in organization’s Buddy Program to help facilitate a meaningful, professional mentor relationship between members- Work collaboratively with staff at all levels to help increase membership retention rate by 18% by overseeing and executing engagement efforts, such as renewal and event mailings and telemarketing- Manipulate Excel spreadsheets with techniques such as sorting and formatting, and utilizing functions and formulas to produce weekly member distribution lists-Manage association group memberships from an administrative stand-point by generating invoices, communicating with various accounts payable departments, and following up for renewals

-Executed administrative tasks such as filing and dues processing to ensure the operations of office ran smoothly-Managed association event preparation by identifying and gathering necessary resources in the weeks and days prior to the event to pave the way for a successful and beneficial event for attendees- Processed and responded quickly, professionally, empathetically to a daily influx of phone calls and emails regarding various membership questions, comments, and concerns from members and the general public alike

-Internalize all front-end policies and procedures to utilize while not only providing customer service but while training new cashiers to provide the same first-rate experience - Trusted with keys to all cash registers as well as the cash office to ensure all drawers were accurately balanced and accompanying paperwork was processed with complete accuracy-Build rapport and trust with customers through exceptional listening and verbal communication skills

- Interviewed prospective candidates and assessed qualifications necessary to indicate a good fit for the team- Aided in new hire orientation and coordinated on-the-floor training with various department leads- Worked collaboratively with fellow interns in varying departments on ten-week long project to improve company-wide marketing efforts and presented findings to company executives for implementation- Monitored employee timecards to ensure federal labor law compliance and processed payroll weekly-Assessed current Giant Eagle marketing plans and created a plan for improvement in a team setting