• Provide the strategic and operational leadership to identify developmental needs and opportunities and create a comprehensive professional development program for 600 plus staff;• Create developmental experiences to transfer knowledge, grow skills and foster an institutional culture that supports the positive morale and optimal motivation of our workforce;• Work with senior management, subject matter experts, outside vendors and Penn faculty to design, develop and implement workshops and presentations that focus on areas such as frontline fundraising , management and leadership skills, motivation and goal setting, communications, team building, and the mission and priorities of the University;• Design and teach train-the-trainer opportunities to prepare leadership to facilitate seminars and workshops;• Evaluate programs to ensure that they meet expected educational objectives and are delivered on time and within budget;• Manage a staff that participates in instructional design, producing collateral materials, facilitating registration and logistics, and gathering data and reporting metrics.

• Created, executed and evaluated innovative and cost effective programs designed to connect undergraduate and alumni classes with the University and the University of Pennsylvania Alumni Society• Responsible for the design and execution of Homecoming and Alumni Weekend, including events celebrating 14 quinquennial reunions, and non-reunion programming• Oversaw a programming budget in excess of $2 million.• Created and implemented programming to introduce and involve current students to the alumni volunteer culture• Designed communications strategies to drive attendance and participation in alumni sponsored events.• Partner with The Penn Fund, the facilitators of annual giving, to ensure a cohesive message for programming and gift solicitation opportunities• Compiled, tracked and analyzed data relevant to measuring effectiveness of programs, particularly with respect to attracting alumni at various stages of life• Prepared and disseminated summary reports to internal and external constituencies

• Established the organizational structure and operating procedures for a residential facility for over 580 undergraduate students• Analyzed the performance of existing programs and initiated expansion of co-curricular activities enhancing the overall undergraduate academic and student life experience for freshmen through seniors• Worked with schools and departments in conjunction with learning resources across campus to develop and implement academic support services appropriate for delivery through the College House system• Was among the first recipients of the “Models of Excellence Award” for exhibiting “exemplary relationship building within and outside of the immediate organization,” in creating a mentor/tutor program for computer science freshmen that was subsequently adopted as a university model for the delivery of academic support services• Served as a general advisor in both academic and student affairs to all undergraduate house residents• Directed the recruitment, development and management of a 50 person staff

• Acted as advisor to and coordinated programming for over 300 students participating in academic programs sponsored by the University.• Worked with the College of General Studies in a consultative capacity to reorganize the program, connect it with other University departments with complimentary missions and create new initiatives.

• Worked with faculty to support students experiencing academic difficulty. Provided guidance and information to faculty regarding degree requirements, student life issues, and, when necessary, made appropriate referrals to university resources.• Served as academic advisor to undergraduate students.• Participated in recommending and implementing retention programs for the Office of the Provost; assisted in designing graduation protocol and implementing a university wide system to identify and support at risk students.• Presented findings on retention issues to the University Board of Trustees, the President’s Committee on Affirmative Action and the Provost’s Academic Planning and Budget Committee• Served on the Undergraduate Affairs Committee and various university committees including the Agenda for Excellence.• Led undergraduate graduation auditing team.• Acted as liaison to university services for all special needs students such as athletes, students with learning disabilities, PENN-cap students (those identified as potentially high risk).• Planned school-wide special events and initiatives, such as New Student Orientation, Family Weekend, VIP lectures, community outreach, and commencement events.• Served as advisor to various student organizations.

Expository WritingCritical ThinkingPublic SpeakingIntroduction to DramaFreshman Seminar