Katherine Wolfe Email & Phone Number

Lewes, Delaware, United States

Checking guests in and out of the hotel in a positive and efficient manner, printing downtime reports such as the in-house, reservation activity, and vacant room reports, assigning rooms for arrivals as well as annotated and handled any special requests, printing registration cards and made keys for arrivals, communicating with housekeeping to keep rooms.

Philadelphia, Pennsylvania, United States

Counted drawer to make sure there wasn’t any overage/shortage and modified it when needed, printed downtime reports such as the in-house, reservation activity, and vacant room reports, matched rates of different room types to Expedia, Booking.com and other third-party agents, communicated with housekeeping to keep rooms up to date, assigned rooms for.

Lewes, Delaware, United States

Seated guests within 5 minutes of their reservation, edited and released daily lunch and dinner menus, Helped run food from the kitchen.

Millsboro, Delaware, United States

Greeted customers at cash register, completed transactions/ returns, re-stocked items in shelves, picked out orders for customers, printed out photo orders for customers, scanned out packages for Fed-Ex.

Rehoboth Beach, Delaware, United States

Ensured accuracy of all assigned delivery orders including proper methods of payment, delivered menu items to customers in the local area in a prompt and professional manner, and collected payment due from delivery customers.

New York City Metropolitan Area

Seated guests, scheduled seating arrangements, helped run food from kitchen.

Rehoboth Beach, Delaware, United States

Counted drawer to make sure there wasn’t any overage/shortage and modified it when neededPrinted downtime reports such as the In-House Report, Reservation Activity Report and Vacant Room List Matched rates of different room types to Expedia, Booking.com & other 3rd Party agents Communicated with housekeeping to keep rooms up to date Assigned rooms for.

Dewey Beach, Delaware

Checked guests in and out of the hotel in a positive and efficient mannerAnswered guests' questions at the front desk as well as took reservation online, in-person and over the phoneUsed Excel to log guests' breakfast ordersSet-up happy hourChecked the cleanliness of the rooms and attended to guests that needed extra towels, blankets, sheets, pillows, etc.

Lewes, Delaware, United States

Contributed to sales ranging from $500 to $1300 per dayCultivated and maintained good relations with employeesEnhanced the customer experience by paying close attention to their needs and wants

Rehoboth Beach, Delaware, United States

As a hostess, I worked along side other hosts, managers, bartenders and servers to keep the restaurant running smoothly. My main duties were to seat the guests, coordinate where they were sat with a computer system, answer the phone, keep track of the call-ahead list, buss tables and roll silverware. In addition to that, I opened the restaurant every day.

Hospitality Administration/Management, Sophomore

Activities and Societies: Involved in the UD World Scholars Program.

Education record

Activities and Societies: I was involved in cross-country and the Leo club. I also participated in community service. In my freshman year.