Katherine Nagel Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Execute troubleshooting protocols for automation tools such as GigaFox and Kobiton software and hardware, Apple hardware, Apple and Android devices, Appium, and automation code (Java and Python scripts).• Provide mobile device support for thousands of mobile applications.• Maintain iOS provisioning profiles and device network health for all customers.• Setup specialized SSO and SAML integrations using Onelogin, Okta, Azure AD Groups, and GSuite.• Create and run customized API calls to our platforms per customer request.• Parse all automation, system, and device logs to analyze data trends.

Atlanta Metropolitan Area

• Adhered to Agile methodology, specifically Scrum; implemented methodologies throughout all project phases.• Developed strategic project plans to define project scopes and objectives to meet technical requirements, customer satisfaction, and time constraints.• Monitored the project management life cycle while providing client training, implementation, and technical support wherever necessary.• Provided leadership and insight to improve team camaraderie, peer professional development, and resolve internal conflicts.• Led daily kick off meetings to discuss department progress, issues, updates, plans of action, and outlooks.• Managed positive working relationships with business partners and third party vendors. • Demonstrated excellent written and verbal skills by clearly defining all clients' needs and wants.Coordinated tasks, releases, and consultations with external and internal teams.

Atlanta Metropolitan Area

• Formulated solutions by using SQL SSMS: table query, database backup, database management, installation, and custom scripting to troubleshoot support tickets.• Diagnosed networking issues by inspecting various cables, NIC drivers, DHCP & static addressing, DNS, and re-configuring network setups.• Debugged hardware issues: diagnosed faulty components, repaired computers, and installed hardware.• Respectfully interrogated clients and technically documented issues for the technical support department.• Extensively traveled for onsite installation, troubleshooting, and consumer training.

Atlanta Metropolitan Area

• Answered eLeads and calls to increase the funnel of customer leads for the business• Actively listened to customer wants and needs by asking key questions to determine optimal recommendations• Negotiated prices, terms of sales and conditions of sales agreements

Atlanta Metropolitan Area

• Organized multiple projects simultaneously while effectively managing timeframes• Continuously ran vehicle checks to confirm details were worked on • Inspected the final phase of vehicles for the overall finished product to confirm all parts were correctly placed

Atlanta Metropolitan Area

· Became Leader and Head Voice for a group of servers, verified that everyone was adequately prepared, directed the servers so there were no mistakes with the guests, helped those who had fallen behind, was the confirming voice if a server was questioned, correctly stocked the Server Stations · Showed new employees on how to both serve and run in the theaters, including goals, responsibilities, and technology· Became in charge of the runners and servers in a specific theater, fulfilled the needs of hundreds of guests in a professional manner, corrected mistakes of servers and runners, kept workstations clean and organized· Met and greeted the guests in a courteous manner, took orders and requests, delivered drinks and food on time, fulfilled guest requests throughout the movie· Greeted guests and directed them to the appropriate theater, answered questions, and responded to any guest comments· Delivered food and drinks in a fast manner, assisted the Servers with any food, drinks, or guest questions

Atlanta Metropolitan Area

· Responsible for taking care of the children to make sure they were safe and healthy· Created multiple academic games for children and organized different activities around the park· Taught children manners and social skills. Made sure all children were on their best behavior and reacted to any problems and complications