Answer customer support emails, handle refunds, and perform customer retention & account upgrades as needed.

On a group of U.S.-listed dividend stocks, provide analysis quarterly, revolving around the business performance, stock valuation, expected returns, and dividend safety.

- Meet clients to determine website scope & to understand business needs- Determine essential functionalities separate from nice-to-have features- Propose tentative schedule to meet client budget and deadline with functionality list prioritized- Design & develop website iteratively, while keeping client up-to-date- Design logos & graphics as needed- Provide suggestions on web design, SEO

Web design and development using HTML, CSS, XML, JSON, JQuery, PHP, and SQL.Worked on multiple projects including:- Create and update web reports for the internal content management system which is accessed by client users. The web reports include usage of PHP, CSS, XML, JQuery, and SQL- Maintain websites including the corporate website (engenic.com) and the marketing website (staff relay.com), using HTML, CSS, JQuery, and PHP- Using Illustrator, Photoshop, and Fireworks… Show more Web design and development using HTML, CSS, XML, JSON, JQuery, PHP, and SQL.Worked on multiple projects including:- Create and update web reports for the internal content management system which is accessed by client users. The web reports include usage of PHP, CSS, XML, JQuery, and SQL- Maintain websites including the corporate website (engenic.com) and the marketing website (staff relay.com), using HTML, CSS, JQuery, and PHP- Using Illustrator, Photoshop, and Fireworks, Katherine also enjoys the occasional opportunities to create graphic design material such as business cards, brochures, post cards, and data flow diagrams.- Involved with creating a mobile survey web application which collects information from physicians and patients at various clinics. That information is to be stored according in CSV format for analysis. This project consists of HTML, CSS, JQuery, JSON, Knockout, and PHP Show less

As a part of the school curriculum, I was required to work for 100 hours in an industry-related field. Achievements:- Created interactive global navigation using HTML, CSS, JQuery according to a design in Photoshop- Designed web pages for various client websites- Styled customized theme in Wordpress- Tested website and reported bugs- Set up local development environment using command line- Designed email advertising banner for client- Wrote search engine… Show more As a part of the school curriculum, I was required to work for 100 hours in an industry-related field. Achievements:- Created interactive global navigation using HTML, CSS, JQuery according to a design in Photoshop- Designed web pages for various client websites- Styled customized theme in Wordpress- Tested website and reported bugs- Set up local development environment using command line- Designed email advertising banner for client- Wrote search engine optimization proposal for a company website Show less

- Managed requirements using Caliber RM- Coordinated deployment for new version of a softphone - Designed high level prototype for user interface- Created GUI guideline, categorizing items by using information architecture- Created graphs in Excel for application degradation/outage analysis

Performed product testing on IVR systems

Streamlined administrative tasks of managing sustainability projects using Access database. The project was finished on time using half the budget.

Created user-friendly reports in Visual Studio for client management by grabbing relevant data with MS SQL.