Katherine Gold (She/Her), Shrm-Cp Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Endless Pools®, a subsidiary of Watkins Wellness, is an internationally recognized brand and category leader in aquatic fitness technology.- Work with managers to provide in-depth People and Culture partnership.- Provide coaching as needed regarding workforce planning, conflict resolution, performance management, and talent development. - Consistently apply, develop, and integrate policies, procedures and practices to promote an ethical, efficient and compliant work environment.- Complete and document employee investigations, including consulting with legal where appropriate. - Recruit, source, screen, hire, and onboard new employees, completely revamped the employee onboarding experience. - Work with corporate HRIS team to ensure that people data is accurate and up to date, enhanced use of HRIS system for employee check-ins, digital learning, etc.- Using digital tools, including Excel and Power BI, provide and develop reports and dashboards for data analytics. - Drive performance management and talent review processes at the local level, coach managers through both to enhance impact. - Develop and provide innovative solutions and improve processes for People and Culture functions. - Lead engagement committee to continuously improve employee engagement, inclusion, and satisfaction; assist with administration of annual survey, and guide managers through appropriate feedback response. - Created and maintain the employee intranet to serve as central employee resource, including specialized DEI and Leadership areas. Developed company newsletter along with content for digital screens and email campaigns. - Support employees through the workers' compensation process, leave process, benefits enrollment and other HR-related activities.

Completed the Springboard Data Analytics Bootcamp. This curriculum provided over 400 hours of videos, articles, hands-on projects, cases studies and career coursework. Covered topics included: Structured Thinking, SQL, MS Excel, Python, Tableau and Power BI, Communication and more.

West Chester, Pennsylvania, United States

•Use Raiser's Edge database for financial development, dashboards, ongoing communication, accurate reports, and creativity, to ensure that branches hit their annual campaign goals•Coordinate all Financial Development marketing efforts, including developing materials and schedules, requesting web-site updates, and working with external vendors•Produce reports that identify patterns in sponsorships, board giving, location-based giving, and overall giving summaries•Support association-wide and branch specific fundraising events - including golf tournaments, auctions, virtual activities etc.•Implemented new dashboard reporting strategy, first ever virtual 5k run, and association wide drives in support of the community.

Havertown

Managed the teams of full time and part time employees who were responsible for Camps, Sports, Gymnastics, and Aquatics operations and facilities for a YMCA with more than 28,000 users. -Manage several program budgets ($3.5M+) including revenue, expenses, and re-forecasts/reconciliation. Included contracts for service providers and/or rentals, invoices payment, supply orders, and staff onboarding, training and supervision. -Grew (in quality and participations) summer camp, aquatics and sports programs. Ran and supported Summer camp during Covid-19 pandemic. More than 90% of programs were operating at capacity.-Collected, requested, analyzed data to appropriately segment and communicate with market-Analyzed data to identify trends in participation and geography to ensure that program offerings were appropriate for the community needs- Did full profit analyses, and budget development for all programs-Improved process for purchasing, data collection, and staff engagement and retention (reduced turnover from nearly 75% to less than 45%) -Built databases to ensure efficient operation(s) - data tracking and collection - across programs. Included database for staff tracking, swim lesson tracking and employee tracking. -Hired, onboarded and tracked hundreds of employees in dozens of roles, from entry level to advanced managers. - Led all employee trainings, from technical to leadership skills. Completed employee investigations.- Ensured both program and staff remained compliant with internal and external regulations. -Part of the team identified to spearhead the transition to new CRM system (salesforce) and was branch ambassador/trainer for Dayforce (HRIS).

·Promoted to oversee all housekeeping, work projects, staff and building operations in multiple recreation facilities. · Built and managed budgets ($2M+) for multiple rec facilities, staffs and supplies. Tracked both internal and external spending, followed detailed procurement processes for goods and services, produced and interpreted regular financial reports. · Built and used databases to track large facility equipment, fitness equipment, and pool equipment purchase dates, future replacement plans, preventative maintenance, repairs, and more. Using debases, produced regular reports on overdue projects and purchases. Identified weakness in facility repair process. · Completed detailed, decade long, financial forecast for equipment maintenance, lease and purchases.· Developed and implemented member surveys, reported on trends and results. Worked with advisory board to make relevant changes, and improved scores.· Hired and trained hundreds of part time staff and several full-time employees. Improved quality of work, quality of staff, and staff assessment methods, though new training strategies, surveys, secret shopping, and frequent drills. Implemented scheduling software to significantly reduce missed shifts and time spent scheduling. Developed data-based staff tracking structure to reward best staff and re-evaluate the struggling staff. · Maintained department website, assisted with implementation (and training) in new technology for CRM, and POS (Fusion) and HRIS (Workday) basics.

Philadelphia, Pa

-As a member of Campus Recreation, managed all aspects of Sheerr Pool including recreational swim, learn to swim, and water exercise. - Built and managed Aquatics and Risk budgets. Produced regular reports on financial standing. -Developed and implemented Aquatics Progams from scratch - including developing curriculum, working with external vendors, implementing participant surveys, and scheduling. -Hired, trained, and managed aquatic staff. Built staff tracking system to be able to report on key metrics. -Addressed facility issues and serve as on-site CPO. -Took lead role managing risk in for Campus Recreation. Worked with campus partners to build risk management manual, implement live drills and improve staff and patron safety and safety knowledge.

Pennsburg, Pa

·Assisted with facility management (3 indoor pools, 2 outdoor pools, a hot tub, sauna and 5 sets of locker rooms). In-cluded managing chemicals, filters, and basic cleaning·Built free digital work order tracking system that was shared association wide (at the time), to ensure facility work was completed and tracked. ·Hired and trained aquatics staff of over 100, including two coordinators, and several head guards. Repaired relationships with existing guard staff and improved retention and leadership abilities of current staff. ·Managed payroll for staff.

Easton, Pa

Managed the aquatics facility and programs: ·Recruited, supervised, and thoroughly trained lifeguards, instructors and student supervisors. ·Taught swim lessons, CPR, First Aid, and Lifeguard Certification classes each semester.·Maintained accurate records and data pertaining to user loads, program participation, assessment and budget.·Led the implementation of new mobile app and digital signage system.·Following data trends, worked with the the maintenance staff to ensure pool runs smoothly and cleanly. ·Developed and implemented surveys to assess patron satisfaction and indicate areas of improvement .·Improved department’s use of technology, specifically through social media, a mobile app, and the web site and transi-tion to IMLeagues program. Trained all other staff in IMLeagues. ·Conducted captains’ meetings, produce schedules and brackets, and acted as commissioner for intramural sports-including soccer, floor hockey, flag football, basketball, card games, pool battleship and more.

Trained and tracked student staff. Helped develop work schedule, managed substitutions and had disciplinary conversations if needed. Managed status of fitness equipment and worked with repair technician. Marketed the Recreation Services offerings from large events to group fitness classes. Maintain the department's website and facebook page. Developed an incentive program to get students and staff more involved in their own health and fitness. Additionally, Handled day to day issues that arise including locker registrations and class attendance. Built the website for the state recreation conference. Improved department's use of social media and regularly updated website.

East Stroudsburg, Pa

Worked in the Office of Sponsored Projects and Research. Responsibilities included planning, execution and administration of grant-funded projects (over $2.8 million). Managed administrative aspects of ESU's internal grant program ($120,000). Researched and developed policies and procedures to improve office functions and assure compliance with university, funder, state and federal requirements. Ensured all funding deadlines are met. Identified and shared funding opportunities that aligned with faculty and staff research interests and capabilities. Reviewed both funding applications and award documents. Served as liaison to both Senate Research Committee and Faculty Development and Research Committee. Developed and implemented customized database for present and future grant tracking and reporting needs. Collaborates with consortium schools on joint projects. Provide training opportunities for faculty, staff and students. Received two promotions from GA to Technical Assistant to Proj. Coordinator. Also assumed Director's duties for over 8 months.

Esu'S Reserach And Economic Development'S Office Of Sponsored Projects

Create logos, banners, invitations and other basic layouts for websites, emails, and programs. Created and maintain a database for incoming and current grant applications. Review and research grant applications. Book and set up for all events in Innovation Center building. Started computer training program for faculty and staff at East Stroudsbug University.

Bethlehem, Pa

Helped coach DIII volleyball team into post-season play. Ran drills, kept stats and provided encouragement. Also worked as a Facility Assistant on the team that set up for sporting events, maintained facilities, and organized equipment. Designed inventory tracking form, basketball fan sign up form, and maintained athletics website.

Allentown, Pennsylvania Area

Coached offense and defense for a team of college women. Worked specifically with the infield. Assisted head coach during practices, games, clinics, travel and camp organization. Won Centennial Conference Championship title.

Work as a member of a sales team selling all apple products. Have and use an extensiveknowledge of computers, software, accessories, and extras. Design and lead ongoing training of new and existing employees.Selected as regional representative for corporate-led mentor training.

Ba, Art History, Religion

Activities and Societies: Student Athletic Advisory Committee, Varsity Softball, Varsity Volleyball, Large Scale Events Committee.

Master Of Science, Sport Management

Data Analysis

400+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth capstone projects..