Katherine Osborne Email and Phone Number

• Serve as a trusted business partner and coach for frontline leadership.• Reduced turnover by 33% in 9 months.• Observe and provide feedback to leaders on communication, setting expectations, recognizing employee achievements, and holding employees accountable for their performance.• Full cycle recruiting of all positions for assigned client groups.• Manage onboarding and exiting processes.• Conduct investigations into employee relations issues and recommend a course of action.• Ensure a constant visible presence to maintain employee satisfaction.• Coordinate and execute Fireside Chat with VP of Operations.

• Maintain knowledge of federal, state law, and compliance requirements.• Coordinate open enrollments and changes for employee benefit programs.• Recruiting, interviewing, and facilitating the hiring of qualified applicants for available opportunities.• Administers new employee onboarding, orientation, and assists with training. • Manages employee disciplinary meetings, investigations, and terminations.• Provides direction and guidance to managers, supervisors and associates on human resource policy including employee relations, coaching and counseling, policy interpretation, and legal compliance.• Manages unemployment claims, and union negotiations for both Teamsters and Workers United.• Processes weekly payrolls and maintains employee payroll records.• Upload tax garnishment and liens, including direct communications with impacted employees.

• Maintain knowledge of federal, state law, and compliance requirements.• Coordinate open enrollments and changes for employee benefit programs.• Recruiting, interviewing and facilitating the hiring of qualified applicants for available opportunities.• Administers new employee onboarding, orientation, and assists with training. • Manages communication, and upkeep of employee handbook, by designing and implementing new policies.• Advises management on competitive compensation packages including salary and benefits. • Develops and implements reward and recognition programs that promote employee engagement.• Manages employee disciplinary meetings, investigations, and terminations.• Provides direction and guidance to managers, supervisors and associates on human resource policy including labor and employee relations, coaching and counseling, policy interpretation, and legal compliance.• Knowledge of ADKAR model for change management.• Processes biweekly, quarterly, annual bonus, and off-cycle payrolls. Maintain employee payroll records.• Administers 401K plan. Submits timely remittance of employee and employer contributions. Approves employee loan requests. Communicates with participants, 401K provider and third-party administrator as needed. Performs compliance filings and annual census reporting.• Processes unemployment, short-term disability, and workers’ compensation claims.• Upload tax garnishment and liens, including direct communications with impacted employees.

• Biweekly timecard approval for over 180 Registered Dietitians.• Audit timecards to ensure expense reimbursement, per diem and travel pay, are correctly distributed.• Prepare and submit payroll for a multi-state organization, including biweekly pay period reports.• Prepare and submit corporate payroll, including travel expenses and monthly commissions.• Maintain employee payroll and tax records.• Processing tax garnishments and liens, including direct communications with impacted employees.• Respond to employee inquiries regarding payroll issues and concerns.• Processing unemployment and workers’ compensation claims.• Issued client invoices and handled any client billing concerns. Client Collections.

• Recruiting and training staff. Performance reviews. Ensuring practice growth.• Employee payroll using ADP and QuickBooks. Benefits administration.• Developing and implementing practice policies.• Managed daily office operations and staff.• EMR implementation with eClinicalWorks, which reduced our monthly service fee by over $2000.00.• Website content and design. Social media marketing.• Fee Analysis, daily billing, submitting claims to the clearinghouse. Patient collections.

• Answered phones.• Patient check out.• Scheduled appointments, surgeries and diagnostic testing.• Obtained prior authorization.• Coordinated physician schedules.• Joined Partner to open new practice, Chesterfield Urology.