Katie N. Email & Phone Number

Remote

- Handle claims with a high level of accuracy. - Investigate complex vehicle collisions working in partnership with authorities. - Process subrogation demands and third party auto/property damage.

- Hosted panel discussions on topics that directly pertain to 2SLGBTQ+ individuals. - Planning and leading meetings and events. -Spreading awareness of Wawanesa’s employee resource groups and increasing participation. - Keeping employees up-to-date with current company events. - Strategic planning for the group, monitoring engagement and reporting to stakeholders.

Kitchener, Ontario, Canada

- Conducted thorough investigations of insurance claims, evaluating policy coverage, and assessing liability. - Maintained regular communication with clients, providing updates on claim status and addressing inquiries.- Analyzed claim documents, statements, and evidence to determine accurate settlement amounts.- Ensured adherence to industry regulations and company policies during claims processing.- Utilized specialized software and databases to document and track claim information.- Achieved consistent high customer satisfaction ratings through prompt and effective claims resolution.

•Process various financial transactions, including deposits, withdrawals, loan payments, and fund transfers, accurately and efficiently.•Assist customers with account inquiries, providing information on balances, account activity, and available products and services.•Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, or lines of credit.•Adhere to bank policies and procedures, ensuring compliance with regulatory guidelines and maintaining customer confidentiality.•Resolve customer complaints or issues in a professional and timely manner, escalating complex matters to the appropriate department.•Collaborate with team members to ensure smooth and efficient banking operations.•Assisted branch management with the on-boarding and training of new tellers.

Kitchener, Ontario, Canada

•Oversaw day-to-day operations of a high-volume retail store, including staff management, inventory control, and customer service.•Led a team of employees, providing guidance, training, and performance evaluations.•Maintained visual merchandising standards to enhance the shopping experience and drive sales.•Addressed customer inquiries, complaints, and escalations, ensuring prompt and satisfactory resolutions.

Toronto, Ontario, Canada

Supported and supervised store opening and closing procedures, including bankdeposits and security procedures.Trained and helped supervise staff to develop and maintain store revenue, teamcustomer service skills and product knowledge.Accomplished sales goals by engaging customers, delivering top-notch serviceand promoting special items.

Toronto, Ontario, Canada

Greeted and checked in clients promptly for appointments.Marketed salon products and services to help boost overall sales.Scheduled customers for various salon services, including hair and spa services, and suggested additional services.Assisted with the management of business operations by preparing nightly cost and inventory reports, and ordering supplies.

Toronto, Ontario, Canada

Met both individual and store sales targets in a commissioned environment.Assisted store management with coaching new and existing employees.Developed product knowledge expertise and drove revenue growth byunderstanding features and benefits in full.

Cambridge, On

De-escalated problematic customer concerns, maintaining calm, friendlydemeanor.Prepared closing deposit and paperwork, as well as solve discrepancies.Assisted with training new employees on basic policies and procedures.

Event Management

Ossd

Activities and Societies: Tech crew, choir, stage hair and makeup.I was in Waterloo Region's Integrated Arts Program and was involved.