Katherine Gee Email & Phone Number

San Mateo, California, Us

San Mateo, California, Us

San Mateo, California, Us

San Francisco, Ca, Us

•Manage the creation of webinars, from cross-collaborating team kick-offs, research and identify speakers, presentation topics, manage deadlines, budgets, dry-runs, recordings to live monitoring and follow-up.•Identify metrics to measure insights of campaigns and tie efforts to lead generation, influence, and ROI.

Santa Rosa, Ca, Us

• Managed execution of events/vendor sponsorships to drive brand awareness.• Negotiated contracts to meet budget and campaign needs.• Spearheaded company’s first bilingual marketing asset in Mandarin.

San Francisco, Ca, Us

• Worked directly with Enterprise customers to drive efficiency and improve customer experience.• Lead projects to broadcast custom multimedia solutions for Enterprise accounts including Intel, PricewaterhouseCoopers, and Synopsys.• Influenced attendance growth by consulting webinar metrics.• Customized personalized event registration webpages in HTML.• Worked closely with Developers, communicating through “JIRA” software to resolve action items on project request.• Used “Salesforce” to manage all user experience, incident reports, and contracts.• Translated setup for data integration process with “Eloqua and Marketo” platform.

Omaha, Nebraska, Us

• Provided custom communication solutions and guidance throughout the delivery of non-streaming and virtual events for 45 plus accounts.• Improved client satisfaction by revamping and implementing employee training program for the production, and billing of audio only accounts.• Contributed to test execution cycles, validating features before product releases and reviewed results with management team.• Resolved customer inquiries, complaints, and questions via email, phone, and live platform chat.• Managed production of audio and video resources on Global communication platforms: “WebEx, Adobe Connect, ON24”.• Served as the primary escalation point for client issues and concerns.• After six months, was promoted to Senior Event Specialist

Chicago, Il, Us

• Produced and moderated live web events, and archived presentations for on-demand viewing.• Responsible for the growth and training of new hires in the area of QA.• Resolved troubleshooting issues for end-user involving Adobe Flash update, JavaScript, browser configuration. • Recorded and edited audio and video elements for simulated live events.• Led 1:1 training calls to educate clients on web platforms and new workflows.

San Francisco, Ca, Us

• Responsible for closing duties, communicated and consistently motivated housekeeping team of 20 plus to build goals in operation.• Lead all hands safety management meetings, creating an open and feedback oriented teamwork culture, where 25 team members felt informed and empowered to promote work environment safety.• Surpassed revenue goal by 10% through implementation of new Esthetician services.• Developed strategic internal marketing promotions in Sport Shop and Massage department.• Strategized budget & forecasting metrics for Sport Shop and Massage department.

San Francisco, Ca, Us

• Provided direction as a floor Manager during dining room functions.• Created BEO’s, proposals, invoices, and managed deposits/billing.• Provided exceptional customer service by applying my knowledge to the member’s situation, offering positive feedback, suggestions, and alternatives.• Organized and created innovative techniques to enhance brand positioning and attractive stock display.• Forecasted and maintained quarterly inventory through POS System – “Club Systems”.

• Assisted with creating monthly email campaigns to invent the reconstruction of 700 plus membership database.• Interacted with children from 4 - 12 years old during Club functions.• Ensured high level of sincere member interaction: paying attention to details of each member needs and concerns.

San Francisco, California, Us

• Supervised Local 2 (Union) - servers to support 700 members; acted as a floor manager during club events to ensure the presentation and operation exceeds the members’ expectations.• Managed Meals on Wheel operation, establishing cost avoidance exercises on staffing and portion control.• Developed weekly scheduling for server staff, provided constructive training to maintain a strong team environment.

Mclean, Virginia, Us

• Resolved guest inquiries and issues efficiently, while performing multi-tasked front-desk duties in a fast-paced environment.• Provided optimal guest service experiences in a 3 star suites hotel, to ensure a memorable guest experience by utilizing CRM software: “On Q & Club Systems”.

Alexandria, Us

• Conducted club tours for 15 Hospitality students to visit five Private Club industry properties and made CMAA conference attendance arrangements for 8 Hospitality students.• Collaborated volunteer opportunities with The Olympic Club to give students the opportunity to showcase their skills in Club Management.• Implemented strategies to expand club’s image by coordinating the execution of student workshops and tours. • Built strong networking relationships with Club Manager Professionals to create career opportunities for student chapter.

Taste of the Bay is a fundraiser planned and implemented by the Hospitality and Tourism Management Department and students at San Francisco State University to raise money for program needs and student scholarships. The event features exquisite culinary creations prepared by renowned Bay Area chefs and accompanied with select California wines and other beverages.

B.S. In Hospitality Management And Tourism, Event Management, Business Administration

Marketing Certificate

College Of Extended Learning, Brand Building: Identity, Equity, & Loyalty

College Of Extended Learning, Copywriting

College Of Extended Learning, Market Research And Consumer Behavior

Product Management, Industrial And Product Design