Katherine Rahmes Email & Phone Number

St. Augustine Premium Outlets

-Administrative support for property financial cycle as relates to Accounts Payable and Accounts Receivable, procurement card, procurement to pay, petty cash, property budget, CTI, contract preparation, promotional and media funds-Support and administration of marketing events, promotions, sponsorships, Kidgits Program, collateral management, and proof of performance-Coordination and support with short term leasing agreements, tracking and reviewing milestones of lease agreements and updating as needed in SLIM or One World. Assist with obtaining and processing monthly rent, tenant sales, and overage rent-Perform general office administrative tasks such as ordering and maintaining inventory of office supplies and equipment, preparation of customer complaint responses, keep vehicle titles and auto insurance current, draft documents and reports for management, and provide Mall Management with updates of Company Policies and Procedures-Process required documents and procedures for new hires, terminations, promotions, changes of address, and other personnel status changes, as needed-Prepare payroll and time entry into the PeopleSoft system and obtaining approval of the Mall Manager for each payroll time period-Assist with hiring and training of Administrative Assistant and/or Receptionist position(s) as well as contributing to their performance evaluation-Coordinate all tasks with Administrative Staff to ensure that all departments are supported and all work is completed correctly and in a timely manner-Provide general administrative support and projects as directed

The Avenues Mall

-Responsible for representing Simon to customers by providing high quality, efficient service.-Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.-Ability to respond to customer inquiries and advise on the appropriate resolution.-Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs.-Manages own daily finances of initiatives sold at Simon Guest Services.-Implements and follows all cash handling procedures per corporate guidelines for the POS and all -Simon income-generating initiatives.-Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.-Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.-Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.-Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.-Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.-Maintains confidentiality and follows the code of ethics.

•Provide customer service using dynamic selling techniques to assist customers in putting together meals and events for their friends and family. •Assure quality of the product before preparing it to sell.•Taking and decorating cake orders for unique and predesigned cakes. •Perform presentations cooking the featured meal, for customers, several times per day.•Assure the adherence to proper food safety and sanitation guidelines.

Winter Garden, Fl

I made all the desserts for The Chef's Table and The Tasting Room. Some examples of what I've made there include cheesecakes, bread pudding, sorbet, and shot glass desserts.

Oviedo, Fl

-Gave customers especially high quality of individual service while showcasing knowledge of fine jewelry and up-sell jewelry care plans, credit cards, and customer loyalty cards. -Performed opening and closing procedures which included proper security procedures to ensure the safety of high value pieces, counting tills, and maintaining jewelry and department appearance.

Jacksonville, Florida Area

-Gave Customers individual service while showcasing excellent product knowledge and making sure to up-sell new products. -Managed store and lead shifts while managing and training employees. -Performed opening and closing store procedures which included making projections, setting business goals, receiving shipments, and maintaining store appearance.

Saint Augustine, Fl

-Gave Customers individual service while showcasing excellent movie and video game knowledge and making sure to up-sell monthly movie and video game subscriptions. -Managed store and lead shifts while managing and training employees. -Performed opening and closing store procedures which included delegating daily and weekly cleaning duties, counting tills, and managing overall store appearance.