Collected, organized, and maintained customer information and applicant files.Verified applications in the Emergency Rental and Utilities Assistance Program.Determined eligibility using the income amount, health index, monthly rent requested, utilities, and other data to determine assistance priority and amount.Used eligibility rules to determine if an applicant qualified for the program.  Checked for accurately entered data for persons, addresses, income, and bills due. Checked calculations for household incomes, amounts of bills due, and amounts awarded for rental and utility assistance. Wrote clear and concise memos for each step in the process.