Katherine Berdych Ruohomaki Email & Phone Number

Troy, Mi

At Orlans PC, Katherine Ruohomaki is responsible for managing a team of seven client account managers and specialists alongside leading day-to-day operations and the whole functions pertaining to maintenance and growth of dedicated key accounts. She develops customer relationships that promote retention and loyalty while ensuring timely and successful delivery of solutions according to customer needs and objectives. Furthermore, Katherine coordinates with IT to create improvements in the operations including automation, workflow improvements, advanced excel reporting, and SQL reporting. She plays a pivotal role in vision building, goal setting, and restructuring of the organization along with client relationship management. She is responsible for analyzing the complex data and reverses engineers it to match internal reporting to client’s reporting and also manage firm performance. She manages customer activity with CRM tools for maximum efficiency and visibility, with a carefully executed follow-up to closure on open issues. Achievements: Boosted client performance by 10 percentage points in one quarter and saved the company $60,000 a year from streamlining our processes; saved 20 hours per month by condensing 15 reports into one report.

Troy, Mi

In her role as Senior Operations Manager, Katherine oversaw operational functions and developed and executed both front and back office procedures geared towards a higher level of productivity, efficiency, and scalability for future growth. She led, trained, & monitored the performance of team members to ensure efficiency in operations and meeting of individual & group targets.Katherine formulated operational strategies for the quality function by carrying out long-term & short term planning in line with the organization requirements, ensuring proper facilities across the units for smooth operations. She directed, lead, and motivated workforce; imparted continuous training for accomplishing greater operational effectiveness/ efficiency; managed team functions such as manpower planning and cost control. She maintained effective, professional relationships with all levels of management ensuring productive and successful operations. She closely examined and assessed the requirements of the business, identified scope for improvement and accordingly assisted in organizing meetings & workshops to enable the smooth flow of operations.Achievements: Katherine designed and implemented multiple processes for legislative changes that changed the current processes; created and implemented the process to respond and refute claims and saved over $500,000; saved the company thousands of dollars in annual damages by implementing an exception report; boosted market share.

Troy, Mi

Katherine Ruohomaki managed and provided support in troubleshooting existing problem formulations and suggested suitable improvements through the Process Development Team. She was responsible for leading process improvement strategies for existing processes and conducted validation activities.In addition, she oversaw and managed day-to-day process development and handled the process and validation activities. She developed contingency plans to minimize the impact of unforeseen delays in process development activities. She coordinated all activities to maintain the process and validation programs and ensured that deadlines are met.

Master'S Degree, Management

Ba, English