Katie Hurdle Siems Email and Phone Number

- Developed new features and supported software for crew planning optimization, with a focus on quality of life and cost optimization techniques- Supported airport gate-plane assignment optimization tools- R&D work resulting in optimization algorithm changes with ~$10k savings per week realized- Maintained regular communication with internal customers to understand business needs and translate them into software features- Led an effort to create and maintain extensive knowledge base libraries for optimization tools- Added numerous user-focused optimization controls (rules, costs, constraints) and reports to existing optimization tools- Utilized Agile/SAFe framework for task management within large scale projects- Supported Southwest's first in-house cloud-native application via deployments, monitoring, and support ( Jenkins, AWS Batch, AWS S3, Nexus )

The Optimization & Analytics Team creates custom solutions for some of Southwest Airlines' most challenging problems, from crew scheduling, to irregular operations response, and cargo routing. Anywhere optimization occurs at Southwest Airlines, this team likely lent a hand. I love being part of a high-performing, quick moving group with a "can do" attitude towards any challenge. Personally, I have:• Contributed to crew schedule optimization software to create better quality schedules for flight attendants and pilots (C++)• Worked on defect resolution efforts on production code, from defect identification, solution implementation, testing, and deployment

• Developed a community & culture through programming, events, and building relationships with students• Responsible for policy enforcement• Trained in conflict remediation strategies

• Created self-service and scheduled reporting by accessing and cleaning raw data in from local servers (Microsoft SQL Server, SQL)• Used Visual Studio Teams for project task management and version control

• Created a new process management system for the company's internal shipping department by creating custom features within the ServiceNow platform (Javascript, SQL)• Focused on human-centered design when creating process improvement strategies, workflows, and choosing appropriate technologies for the end users• Communicated frequently with users to understand project requirements and iterate to improve project outcomes• Utilized the Agile/Scrum development process for all projects & tasks

• Contributed to the lifecycle management process for software used by Citi employees worldwide• Overhauled Citi's internal ordering processes for three major software products to improve license compliance, user experience, and order time efficiency • Participated in the Software Inventory Control process by recovering license costs for unlicensed software and creating Excel Macros to partially automate license inventory reconciliation• Assisted in the approval process for the deployment of new software