Kate Trapp Email & Phone Number

Chicago, Illinois, United States

As a Customer Success Manager at FourKites, I am responsible for managing key accounts across North and South America. I also work closely with clients to drive product adoption and achieve their business goals, whilst identifying strategic upsell opportunities that align with their needs.I serve as the advocate for our customers, representing their needs and requests within the organization to ensure their voices are heard and addressed. My main priority as a CSM is to build trust and… Show more As a Customer Success Manager at FourKites, I am responsible for managing key accounts across North and South America. I also work closely with clients to drive product adoption and achieve their business goals, whilst identifying strategic upsell opportunities that align with their needs.I serve as the advocate for our customers, representing their needs and requests within the organization to ensure their voices are heard and addressed. My main priority as a CSM is to build trust and maintain transparent relationships, fostering long-term partnerships that enhance the overall customer experience and satisfaction. Show less

Chicago, Illinois, Estados Unidos

I joined p44 to lead their Carrier Network expansion into Latin America market in 2021, and by the time I left the company my team was managing more than 17 customers with an ARR of more than USD 4Mi. We have enabled all top 5 priority markets (Argentina, Brasil, Chile, Colômbia and Mexico) as well as Peru, and connected with more than 300 over-the-road carriers across these countries. As part of the strategy to increase p44's presence, I was also responsible for mapping and connecting with… Show more I joined p44 to lead their Carrier Network expansion into Latin America market in 2021, and by the time I left the company my team was managing more than 17 customers with an ARR of more than USD 4Mi. We have enabled all top 5 priority markets (Argentina, Brasil, Chile, Colômbia and Mexico) as well as Peru, and connected with more than 300 over-the-road carriers across these countries. As part of the strategy to increase p44's presence, I was also responsible for mapping and connecting with all main telematic providers, and we have accomplished a coverage of 80% of connections built in all 5 countries in scope. My team main responsibility was to build a connection with LATAM carriers to provide visibility to the shippers, and while doing so we also used the lessons learned to increase our velocity. That resulted in an increase of +400% YoY on the number of carriers connected, +300% YoY of loads created and +200% of loads tracked. Show less

Chicago, Illinois, Estados Unidos

As an International Operations Associate, I was mainly responsible for onboarding carriers to FourKites platform by conducting meetings with both customer and carrier to understand their operations, analyzing their technical capabilities to determine the best solution for both sides, providing trainings and performing continuous follow-ups to review how the carriers were performing.

Barueri, São Paulo, Brasil

Part of my scope is to plan, monitore and report progress at both operational and management levels, perform weekly meetings with client to update project’s status and mitigate potential risks, share daily reports with Global team, follow up of applications migration, identify opportunities to improve the KPIs based on SOW, track delivery status until Go Live. Offshore Delivery Center readiness for 3 sites (Guadalajara, Londrina and São Paulo) and resource management for 100+ full time… Show more Part of my scope is to plan, monitore and report progress at both operational and management levels, perform weekly meetings with client to update project’s status and mitigate potential risks, share daily reports with Global team, follow up of applications migration, identify opportunities to improve the KPIs based on SOW, track delivery status until Go Live. Offshore Delivery Center readiness for 3 sites (Guadalajara, Londrina and São Paulo) and resource management for 100+ full time employees. Show less

Alphaville

Responsible for ensuring that the service migration for ITSM projects is completed in an effective and low risk way within the least possible time, while maintaining business continuity.

Alphaville

Responsible for 1.5 level of IT support for a major producer for fertilizers. My daily activities included performing password resets on Active Directory (AD), creation of DLs/Groups on AD, remote access on user computer via Citrix, access to Virtual PC (VPC), support with VPN access, ticket dispatch and queue management on ServiceNow, Request Fullfilment process and Major Incident Management.I was also a key part of the transition (service handover from previous vendor) and attended an… Show more Responsible for 1.5 level of IT support for a major producer for fertilizers. My daily activities included performing password resets on Active Directory (AD), creation of DLs/Groups on AD, remote access on user computer via Citrix, access to Virtual PC (VPC), support with VPN access, ticket dispatch and queue management on ServiceNow, Request Fullfilment process and Major Incident Management.I was also a key part of the transition (service handover from previous vendor) and attended an onsite Knowledge Transfer (KT) in Colômbia to document all the IT Service Management processes for Latin America. Show less

São Paulo E Região, Brasil

My role as a Sourcing Analyst was to receive the RFQs/Comparative Maps and analyze the information provided in order to establish the most proper negotiation strategy so our client would achieve a satisfactory result. In case it was eligible for an auction I had to determine which modality we were going to use based on current scenario -Dynamic auction with objective value, Dynamic auction without objective value or English auction-, and contact the suppliers (English, Portuguese or Spanish… Show more My role as a Sourcing Analyst was to receive the RFQs/Comparative Maps and analyze the information provided in order to establish the most proper negotiation strategy so our client would achieve a satisfactory result. In case it was eligible for an auction I had to determine which modality we were going to use based on current scenario -Dynamic auction with objective value, Dynamic auction without objective value or English auction-, and contact the suppliers (English, Portuguese or Spanish speakers) to provide them a training regarding Mercado Eletrônico's auction tool. Show less

Alphaville

Mercado Eletrônico is a SaaS company where buyers are able to raise and receive quotations from suppliers from all over the globe, and generate a purchase based on quotations provided. My role was to assist suppliers (English, Portuguese and Spanish speakers) to use the tool, access their financial information, answer the quotations, and generate reports; as well as to improve their experience, by collecting feedbacks and offering additional services (upsell).

As an online concierge, my primary responsibility was to provide personalized assistance to clients seeking to plan and book travel arrangements. I was responsible for researching and identifying the best hotels, restaurants, and activities in various destinations, and using that information to create customized travel itineraries that met the unique needs and preferences of each client.On a daily basis, I managed a high volume of incoming requests, which required me to be organized… Show more As an online concierge, my primary responsibility was to provide personalized assistance to clients seeking to plan and book travel arrangements. I was responsible for researching and identifying the best hotels, restaurants, and activities in various destinations, and using that information to create customized travel itineraries that met the unique needs and preferences of each client.On a daily basis, I managed a high volume of incoming requests, which required me to be organized, detail-oriented, and able to multitask effectively. Using a combination of online tools, communication platforms, and my own extensive knowledge of the travel industry, I was able to quickly and efficiently book hotel rooms, make restaurant reservations, arrange transportation, and provide recommendations for local attractions and events.In addition to these core responsibilities, I also frequently provided additional support to clients as needed, including helping them navigate unexpected travel disruptions or changes to their plans. This required me to be flexible, adaptable, and able to think creatively to find solutions that met the client's needs. I pride myself on my ability to provide exceptional customer service and go above and beyond to ensure that each client had a seamless and enjoyable travel experience. Show less

São Paulo

As a Commercial Intern I was responsible for issuing all the documentation required to export the commodity (sugar), issuing invoices, sending the documents to the costumer so he could receive the cargo, to monitor the production of sugar mills, to create weekly reports with the register of all the vessels that had left of arrived at the port, to send samples of sugar to costumers and to follow up their purchase.