Katherine Rosa Email & Phone Number

• Managed the workload of 10+ remote team members across global time zones, and directly managed a cross-cultural team of 6, meeting with full-time and part-time team members on a weekly basis to discuss project status, workload, and performance.• Oversaw team systems, processes, tools, and resources such as Trello, Asana, Google Suite, etc. Created and implement the above items where needed and improved as necessary.• Created job postings for position vacancies, managed the interview process, onboarded new hires, and provided training and performance management• Planned and managed multiple complex project needs, tasks, and timelines simultaneously using Trello and Asana• Collaborated with management to plan, coordinate, and execute live events, both in person and streaming, for hundreds of attendees• Oversaw the creation of both digital and print marketing materials, including newsletters, video blogs, emails, landing pages, funnels, social media content, print mailers, etc.• Created documentation of workflows, SOPs and policies company-wide and ensured processes were continually improved if possible• Managed project tasks and communication with the team and vendors to keep projects on track• Developed actionable business strategies and plans that ensured alignment with short-term and long-term objectives developed in tandem with the CEO.

Los Angeles, Ca

• Ambassador for the Premium Services Department to a $40 million client base with 400+ contractual clients• Resolve ticket, stadium, and game related questions/issues by efficiently solving all matters in a timely fashion• Responsible for pre-game amenities including setting up suites, clubs, ADA chairs, and offices• Serve as an operational command post for 7-8 full-time staff within the company to communicate and search for answers when obstacles arise• Act as a liaison between 1,000+ Premium clients, over 15 Levy Restaurants employees, and all Front of House staff

Greater Los Angeles Area

• Created social media content and print flyers using Canva• Assisted with the execution of public relations campaigns through the use of press releases, social media, and media kits• Designed company website using Wix, as well as updated and maintained client websites using Squarespace • Wrote pitches, press releases, and social media copy• Managed and researched press lists, ensuring they were up to date and accurate• Supported the team at photoshoots and media interviews

Upland, Ca

• Grew company Instagram account from 0 to over 200 followers in 5 months and company Facebook from 189 likes to 391 in 5 months• Executed company social media strategy using Buffer, Later, and Crowdfire• Planned social media calendar and scheduled all posts on a daily, weekly, and monthly basis• Managed all company social media accounts including Facebook, Instagram, and LinkedIn• Oversaw all social media content creation and photo curation

Upland, Ca

• Assisted with the planning and implementation of 3 major fundraising events a year that bring in over $10,000 each in revenue• Scheduled & coordinated meetings and appointments, including Director’s speaking engagements• Managed and maintained over 2,000 constituent accounts and records using eTapestry• Communicated and liaised with Board of Directors, staff, donors, sponsors, vendors, and volunteers daily• Supervised and trained the Marketing, Development, and Fundraising volunteer staff of 6 people• Oversaw management of company social media initiatives on Facebook and Twitter accounts using Hootsuite• Prepared and assembled reports, agendas, PowerPoint presentations, meeting minutes and other documents as needed

Corona, Ca

• Assisted with a media event that was attended by over 200 attendees• Edited and proofread press releases for distribution• Monitored company social media accounts, including Facebook and Twitter, using Hootsuite• Coordinated shipping and receiving of product with 2 distribution centers and multiple freight carriers• Processed customer purchase orders per instruction using SAP• Prepared needed shipping/receiving/inventory reports on daily/weekly/monthly basis

Redlands, Ca

• Oversaw all internal office operations and activities under minimal supervision and provided general administrative support for a distribution center that output over $3,000 a day in product shipment• Answered telephone calls and greeted clients, visitors and vendors• Processed over 30 customer purchase orders per day• Assisted with purchasing and organizing of office and warehouse supplies• Prepared daily financial reports and other documents using Microsoft Office (Word, Excel, Outlook, etc)• Organized and maintained file system and records• Routed all incoming mail and packages

Csusb San Bernardino

• Wrote copy for news section• Edited copy for AP style errors• Pitched stories to Editor-in-Chief• Assisted writers with writing copy• Designed layout for Op-ed section using Adobe InDesign

Anaheim, Ca

• Enhanced guest experiences with characters throughout the resort• Provided guests with knowledge of resort attractions and activities• Created memories by helping guests interact with characters• Ensured the safety of costumed characters and guests

San Bernardino, Ca

• Assisted faculty, staff, and principal with various office tasks• Created a quality yearbook for students and their families• Maintained communication with parents regarding children’s activities, behavior, and development.• Monitored the safety of the children before and after school.

Bachelor Of Arts (B.A.), Mass Communication, 3.3

Bachelor Of Arts (B.A.), Public Relations, 3.3

Associate Of Arts (A.A.), University Studies, 3.5