Katherine Zilliox Email & Phone Number

San Marcos, California, United States

Provided deployment and configuration of Google Cloud services (e.g. Compute Engine, CloudSQL, Cloud Storage, etc.)Provided monitoring of system performance and uptime utilizing various monitoring tools (Nagios, Uptrends, GCP monitoring, etc.)Provided management of user access, permissions, and security settings at all levels from individual operating.

Remote

• Troubleshoot and support Magento stores utilizing CLI and GUI tools, both open source and proprietary.
• Assist with deployment, maintenance, education about and management of containerized AWS services, such as scaled PHP-FPM, MySQL, ElasticSearch, etc.
• Maintain professional and consistent communication to clients via email.
• Perform development copies and migrations across AWS instances.
• Assist and educate clients on deployment processes, including live zero-downtime
• Deployments.

Remote

• Responsible for migration of client websites and emails from both external and internal Web Hosting accounts, while keeping clients informed on the process via phone and email.
• Utilize command line for all tasks possible (and GUI where required), including database management via uapi and MySQL, Bash, and company-sanctioned shell tools, at both the root and user level.

Tempe, Arizona, United States

• Frontline phone support for the Bluehost web hosting brands (Bluehost, Hostmonster, Fastdomain, and Justhost).
• Assisting customers with a vast array of tasks, including troubleshooting cPanel accounts and websites, troubleshooting email accounts (webmail, Google Workspace, and Microsoft 365), as well as diagnosing and xing.
• Processing payments and refunds over phone.
• Consulting with customers on potential solutions for business needs and recommending Appropriate products and services to help grow their business and ensure customer success.

Chandler, AZ