Katherine Zilliox Email & Phone Number

San Marcos, California, United States

Provided deployment and configuration of Google Cloud services (e.g. Compute Engine, CloudSQL, Cloud Storage, etc.)Provided monitoring of system performance and uptime utilizing various monitoring tools (Nagios, Uptrends, GCP monitoring, etc.)Provided management of user access, permissions, and security settings at all levels from individual operating systems to Google Cloud projectsProvided remediation of vulnerabilities found in regular security audits, and secured systems to ensure HIPAA compliance and best practicesCollaborated with cross-functional teams to create and secure web-based applications and systems in a cloud-based environmentOptimized cloud-based resources to improve performance and cost-effectivenessProvided installation and administration of Windows and Linux operating systems in both production and development systems (e.g. CentOS, Rocky Linux, Ubuntu)Administered different database systems with both GUI and CLI tools (e.g. MySQL, MSSQL, Postgres, MariaDB)Provided administration and configuration of web servers on various platforms (e.g. NGINX, Apache)Maintained and enforced firewall rules at the server level (CSF, lfd, ModSecurity) as well as within GCPDeployed and administered various types of project infrastructure (e.g. 3-server environments, load balanced clusters, standalone web servers)Provided provisioning and administration of Office365 and Google Workspace products, as well as Documo FaxTriaged client requests and issues via phone, email/ticket, and chat

Remote

Troubleshoot and support Magento stores utilizing CLI and GUI tools, both open source and proprietary.• Assist with deployment, maintenance, education about and management of containerized AWS services, such as scaled PHP-FPM, MySQL, ElasticSearch, etc. • Maintain professional and consistent communication to clients via email.• Perform development copies and migrations across AWS instances.• Assist and educate clients on deployment processes, including live zero-downtime• Deployments.• Maintain 15 minutes to first response SLA.• Identify site and server speed issues and utilize uptime monitoring to ensure maximum Client-side availability.

Remote

• Responsible for migration of client websites and emails from both external and internal Web Hosting accounts, while keeping clients informed on the process via phone and email.• Utilize command line for all tasks possible (and GUI where required), including database management via uapi and MySQL, Bash, and company-sanctioned shell tools, at both the root and user level.

Tempe, Arizona, United States

• Frontline phone support for the Bluehost web hosting brands (Bluehost, Hostmonster, Fastdomain, and Justhost).• Assisting customers with a vast array of tasks, including troubleshooting cPanel accounts and websites, troubleshooting email accounts (webmail, Google Workspace, and Microsoft 365), as well as diagnosing and xing server-side issues on the user level.• Processing payments and refunds over phone.• Consulting with customers on potential solutions for business needs and recommending Appropriate products and services to help grow their business and ensure customer success.

Chandler, Az