• Responsible for product delivery, managing schedules, and tasks related to all aspects of product development.• Work with offshore teams in enhancing CINC Systems cloud-based software• Experienced in Agile development • Write user stories and develop the UX experience of users• Set milestones, delivery schedules, and tasks for each project and coordinate efforts between teams to effectively and efficiently deliver projects according to plan• Manage the product life-cycle of new products, features, or enhancements.• Work collaboratively with the Chief Client Officer to ensure the product meets the needs of the customer and source new product ideas/requirements• Participate in the development of document specifications that outline revisions or additional features of existing products, and the conception of new products• Work with a cross-functional team to ensure fulfillment of product requirements, evaluate product performance and transition products from development to commercialization• Responsible for completion of User Acceptance testing for new products and features

• Determine stakeholder needs and desires by system, data, market analysis • Create user stories using JIRA• Support prioritization of requirements across products• Define the product strategy and roadmap• Define requirements through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis• Identify training and knowledge needs• Assist with implementation and user acceptance testing• Experienced in Operations Process Improvement• Participate in solution design• Implemented a cash card reimbursement system for a labor cost savings of $270K on the first year

• Formulate analysis of different sets of data to determine root cause of issues and provide an effective solution• Experience using SQL to conduct research analysis by writing queries to discover sought after data• Work with EDI files and flat files by editing, updating, and verifying to assure efficient communication between databases as this could disrupt our day to day product flow• Monitor, review and track all outbound product to ensure SLA’s are met• File lost package claims with our shipping vendor when necessary• Act as the point person between the Procurement, Transportation, and Repair teams to ensure any issues related to shipping or receiving to ensure product is shipped or received in a timely manner• Canceling orders where necessary and as requested to ensure client satisfaction• Support all teams within the organization to ensure all aspects of day to day operations are managed properly and customer account information is up to date• Assist testing in UAT environments prior to deployment of new launches, then conducting UI tests to confirm all changes translated properly• Use Powerpoint and Visio to create presentations and build flow charts that detail new implementations to current processes• Proficient with: SQL, JIRA, Zendesk, SNS, WMS, and JDE

Entering, editing, cancelling and orchestrating sales order transactions for inventory sales or customer claims sales transactionsManage the day to day operations of the Logistics TeamCollaborate with other teams within the company to ensure successful execution of shipments to ensure customer satisfaction

• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively• Ensure a superior customer experience by addressing customer concerns and demonstrating empathy while maintaining customer satisfaction• Effectively collaborate across the sales, marketing and administrative teams on a daily basis• Adjudicate insurance claims by analyzing the pertinent sets of information and data• Licensed Insurance Adjuster