I earned two promotions at a leading fashion retailer and assumed responsibility for rapidlyresolving complex issues, processing merchandise returns, educating shoppers on existing sales /promotions, and consistently providing exceptional service to customers across all departments.I oversaw the digitization of all documents and files, transitioned employee training programs todigital curricula, and was designated as a new hire coach and mentor as a result of consistentlyhigh performance and comprehensive product knowledge.

My first position with Nordstrom involved engaging with potential customers and utilizingeffective consultative and suggestive selling techniques to drive sales in the Women’s Appareldepartment. I held responsibility for producing $40k in monthly revenue.By aggressively pursuing my sales targets, I achieved an average of 87.5% of each monthlyrevenue goal. My consistently high performance led to being tapped by department leadership totrain new hires on best practices, transaction processing, and end-of-day protocols.

During this role I supervised a cross-functional team in the Women’s Appareldepartment, executed visual merchandising strategies / strategy changes, and ensured timely floorreplenishment.I designed and launched sales contests and provided ongoing product training to elevate sales ofunder-performing items.

Presided over the daily operations of Columbus’ largest blow dry hair salonwith direct oversight of 60 employees across four locations. Held full P&L accountability andconcurrent responsibilities for overseeing purchasing, inventory management, human resources,talent acquisition, new hire training, and financial reporting operations.Most impactful contributions were spearheading minimizing costs through the creation of a centralized inventory systemfor all four locations.

Tasked with fielding a high volume of inbound calls and emails,conducted thorough client needs assessments, and presented / proposed the wedding day hair andmakeup services to meet the unique needs of each client.My most impactful contributions were authoring and delivering custom quotes / contracts,distributing invoices, and processing payroll (QuickBooks). Additional responsibilities includedmanaging the master schedule and artists schedules, organizing photoshoots, and collaboratingwith the Director of Marketing to execute social media marketing campaigns.

I managed client and vendor relationships, oversaw wedding rehearsals and decorations, andsupported event setup and breakdown / cleaning at an organizer of weddings, banquets andcorporate events. By demonstrating expertise on internal processes, I was selected bymanagement to assist with new hire onboarding and training.