Kathi Jones Email & Phone Number

Main Street Springfield Ma

My position supports the information systems at Baystate Health. Responsibilities include implementation of software packages including the installation of customization, deployment and the continued maintenance and ongoing support including resolution of application issues. Assist with the development and on-going maintenance of support documentation. Position works closely with other analysts, engineers, architects, team leaders, managers and business partners to collaborate on system design. Skilled in decision making, application design and configuration, problem solving, leadership, customer service, teamwork, organizational and communication skills.

Springfield, Massachusetts Area

Health New England, Springfield, MA 1988 to 2017 Developer System Analyst 2014 to 2017 Provide leadership, direction and definition for the release management function including planning, scheduling, test coordination and implementation. Communicate project release details to both the business and technical teams from beginning to end of all projects. Develop/enhance custom applications throughout the life cycle of the product and to satisfy business needs.• Collaborate with Product Owners and key stakeholders to define release schedules.• Collaborate with technical/production development teams in the definition and breakdown of release content.• Ensure new custom applications or 3rd party solution meets the customer requirements and established standards of quality including reliability, usability and performance. • Plan, conduct and test product before hand-off to customer for testing. • Documents the test results and works with the developer to make change. Sr. Applications Developer 2007 to 2014Monitor system, analyzing and correcting issues in a timely fashion in order to maintain the production scheduleDocument changes for production personnel to insure fault tolerance and plan to follow should applications/job fail to run as designed. Analysis, Design, Program, Test and Implement/Support software• Work directly with customers to insure applications are functioning based on business needs and customer understands the output correctly• Recommend and implement solutions based on business needs• Production maintenance and report support for Access based Facilities system and other vendor applications.