Professional with 30 years experience in the Health Insurance field with a diverse background in a wide variety of roles including: pharmacy claims data mining/manipulation/analysis and ad hoc reporting, external vendor customer service audits, basic web development and maintenance.Solid contributor who excels in special projects involving problem-solving and best practice identification/documentation. Strong affinity for clear and concise communications with internal and external customers.Champion of increased productivity and efficiency through development of job aids, as well as application of computer/internet proficiencies.Has also engaged in operational support to the enterprise in the areas of education/development and human resources. Specialties: Database Ad Hoc Reporting w/an emphasis on Data Extraction via SQL Query Writing, Data Analysis & Trending, External Quality Audit/Review, Website Maintenance.