Kathi Morrison Email & Phone Number

United States

Oklahoma City Metropolitan Area

Schedules and Dispatches labor activities for planned and unplanned work. Schedules to align FLSPs (Front Line Service Professionals) to the appropriate customer and service need. Communicates the action plan to the customer. Prepares weekly and monthly execution plans for PSA (Planned Service Agreement) scheduled service visits. Monitors and schedules activities and ensure agreement commitments are met at the correct intervals. Coordinates with Service Sales for scheduling and completion of quoted work. Proactively monitors open Service Requests with WIP for timely completion and invoicing. Serves as primary point of contact for customers, FLSPs and BSM (Branch Service Manager). Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, and Accounts Receivable issues) and customer satisfaction issues.

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

Inventory control, process payables and PO invoicing for the South Central Region, maintain supplies, Event coordinator within the region, Administrative Support, Counter/CSA back up, monitor daily reports

New Accounts, Process and administer loans for indirect lendors.

Held various positions within the Financial Industry. Teller, Member Service Rep, MemberService Supervisor, Teller Supervisor, Loan Officer, Loan Operations Supervisor, Telephone Center Supervisor, EFT Specialist, Marketing Assistant