Kathie Saba Email & Phone Number

New York City Metropolitan Area

• Manage and coordinate the execution of all groups of 10 rooms or more and events turned over by the Sales Department.• Daily communication with all the groups meeting planner/tour leader and served as their primary contact for all their needs once the contract is signed until departure of the groups and billing.• Responsible for monitoring contractual agreements, rooming lists, VIP reservations and Events.• Develop and customize menu/set up for banquet functions in order to… Show more • Manage and coordinate the execution of all groups of 10 rooms or more and events turned over by the Sales Department.• Daily communication with all the groups meeting planner/tour leader and served as their primary contact for all their needs once the contract is signed until departure of the groups and billing.• Responsible for monitoring contractual agreements, rooming lists, VIP reservations and Events.• Develop and customize menu/set up for banquet functions in order to achieve the client's vision for the event.• Act as a liaison between meeting planners/tour leader and all operating departments to ensure a high standard of organization and guest service throughout the group’s stay.• Attend all pre-convention and pre-event meetings prior to the start of the event to ensure and verify meetings or conference specifications for all departments.• Participate in weekly Sales/Catering Department meetings, BEO meetings, and resume meetings. Show less

High quality home decor accessories and bags online shop all handmade in Morocco by women artisans.Our main mission and pride is to showcase the beautiful work of our artisans and help them become financially independent.• Designed and created bazaarchicks.com on WIX website builder.• Helped develop the designs, sourced and ensure high quality of all products on sell.• Photograph, create and direct all content on social media platforms and website.• Introduced Bazaar Chicks… Show more High quality home decor accessories and bags online shop all handmade in Morocco by women artisans.Our main mission and pride is to showcase the beautiful work of our artisans and help them become financially independent.• Designed and created bazaarchicks.com on WIX website builder.• Helped develop the designs, sourced and ensure high quality of all products on sell.• Photograph, create and direct all content on social media platforms and website.• Introduced Bazaar Chicks to become one of the local pop ups for West Elm , New York Show less

New York City Metropolitan Area

• Support and assist the Corporate Sales team to ensure excellent customer service and account management.• Manage all reservations and favor blocks for corporate transient accounts, which includes major entertainment industry accounts such as CBS, Comcast/NBC, 21st Century Fox, Warner Media, Lincoln Center and Walt Disney Company.• Arrange billing requirements for groups under 10 rooms and serve as the primary liaison between the client and operational team to ensure a high level of… Show more • Support and assist the Corporate Sales team to ensure excellent customer service and account management.• Manage all reservations and favor blocks for corporate transient accounts, which includes major entertainment industry accounts such as CBS, Comcast/NBC, 21st Century Fox, Warner Media, Lincoln Center and Walt Disney Company.• Arrange billing requirements for groups under 10 rooms and serve as the primary liaison between the client and operational team to ensure a high level of guest satisfaction.• Research, resolve and respond to client inquiries in a professional and timely manner while also providing a positive guest experience in a high volume environment.• Coordinate with Travel Agencies, Quality Control and Revenue Department to ensure all rates are loaded properly for corporate/consortia accounts. Show less

New York City Metropolitan Area

• Support and assist the International Sales team to ensure excellent customer service and account management.• Responsible for annual FIT contract renewal, mailing, and maintaining organized filling system for master account listing.• Prepare group contracts and proposals for clients on behalf of the International Sales team. • Responsible for running monthly reports such as the FIT Pick-up report and the Country Statistic report.• Coordinate with various departments within… Show more • Support and assist the International Sales team to ensure excellent customer service and account management.• Responsible for annual FIT contract renewal, mailing, and maintaining organized filling system for master account listing.• Prepare group contracts and proposals for clients on behalf of the International Sales team. • Responsible for running monthly reports such as the FIT Pick-up report and the Country Statistic report.• Coordinate with various departments within the hotel to arrange VIP reservations for corporate, leisure and group segment.• Work with the credit department to properly allocate payments and resolve billing issues for FIT accounts. Show less

New York City Metropolitan Area

• Assist in managing the day-to-day operations of the housekeeping department and supervising over 100 union employees.• Managed department budgeting and forecasting, as well as daily scheduling and staffing.• Responsible for team direction, development, quality control and employee morale.• Participate in weekly meetings between Front Desk, Engineering and Housekeeping to promote communication between departments and an overall positive guest experience. • Conducts daily… Show more • Assist in managing the day-to-day operations of the housekeeping department and supervising over 100 union employees.• Managed department budgeting and forecasting, as well as daily scheduling and staffing.• Responsible for team direction, development, quality control and employee morale.• Participate in weekly meetings between Front Desk, Engineering and Housekeeping to promote communication between departments and an overall positive guest experience. • Conducts daily inspections to ensure consistent cleanliness standards are adhered to in employee and public areas. Show less

New York City Metropolitan Area

• Responsible for ensuring a positive guest experience from check-in through check-out. • Increase room revenue by promoting and upselling higher room categories. • Solve guest challenges quickly and in a professional manner to help achieve hotel goals in service and revenue management.• Create guest room reservations, control billing instructions and appropriate routing.• Meet and exceed Starwood Preferred Guest enrollment goal on a monthly basis.

Buenos Aires, Argentina

• Maintain and develop relationships with wholesale travel agencies and tour operator accounts• Prepare monthly corporate production reports, contracts, proposals, etc.• Organize and oversee aspects of Conrad’s marketing and promotional activities in Buenos Aires.• Managing day-to-day operations of Buenos Aires Office• Promote hotel/air packages for travel agencies and individual clients• Maintain relationships with travel agencies through outside sales calls

Buenos Aires, Argentina

• Coordinate all aspects of VIP air travel arrangements between Buenos Aires and Punta del Este, including flight blocking, check-in, boarding and general assistant• Manage check book with Pluna Airlines, including invoicing.

Buenos Aires, Argentina

• Supervise reservation agents and group coordinators in the reservation department• Interview prospective employees, hire, train, and schedule, conduct performance appraisals/ recommendations and enforce disciplinary actions as needed • Handled escalated over-booking and customer complaint• Improve upset contributions by developing employee incentive program