Managed and coordinated assigned project initiatives for multiple projects in the Business Operations Support department that contributed to the attainment of the departments strategies and objectives. My primary project in 2015 was managing all business tasks for the government Minimum Loss Ratio 2014-2015 Project for Business Operations Support. Responsible for updating Claims Processing workflows and compliance updates ensuring correct payment of claims and regulatory processes.

Senior Project Leader for the Product Implementation Department at Assurant Health who was responsible for coordinating and leading project implementation efforts for new business. Assisted with all activities and work flows for 4-5 release cycles per calendar year for all Product Lines. Job duties included implementation of new contracts and products, compliance initiatives, marketing materials and agent and consumer communications with regards to new product and existing product initiatives and includes project management of various medium to large product implementation initiatives. Projects included assisting senior management with health care reform implementations, PPACA riders and identifying/implementation of essential health benefits by state for 2014 health care reform regulations. Assisted with Federal Government required templates including all plan benefits and rate information submitted to the Government every quarter. Assisted management with the hiring, mentoring of new hires and training initiatives within the department, in addition to assisting Project Managers and Department Vice Presidents with high level company initiatives.

Responsible for implementing new products, product enhancements and marketing initiatives utilizing established departmental processes and protocol.Identified impacts and implementing solutions for compliance defects and state mandates, attending weekly compliance meetings.Researched and responded to market conduct and legal requested projects. Built solid partnerships and collaborating effectively with cross-functional departmental and external teams, peers, agents, and management.Developed, communicated, and maintained internal implementation documentation and processes as well as being responsible for accurately revising product material and ad reviews.Identified and participated in continuous improvement and refinement of implementation processes.Project Manager for small to medium sized projects including leading and facilitating meetings and subgroups.Managed eCommerce product websites each implementation to insure correct product information was reflected for numerous eCommerce vendors.

Responsible for investigating and researching all aspects of customer and provider appeals/grievances. Collaborated with other departments, reviewed legal contracts and state mandates to ensure all issues were resolved in accordance with departmental guidelines. All appeals/grievances were completed via correspondence by telephone or writing letters. As part of the Senior role, responsible for daily reporting, assignment of work and special projects, in addition to mentoring/training of new hires within the department.

Responsible for investigating and researching all aspects of customer and provider appeals/grievances. Collaborated with other departments, reviewed legal contracts and state mandates to ensure all issues were resolved in accordance with departmental guidelines. All appeals/grievances were completed via correspondence by telephone or writing letters.

Responsible for handling first contact telephone hospital precertification phone calls from policyholders and health care providers, fielding 150-200 calls per day with high quality production in addition to special projects assigned. Duties included eligibility checks, call data collection and scripted clinical screening utilizing a high level of understanding of medical terminology to complete each call.

Performed secretarial/administrative duties for the Director of Purchasing and Four Departmental Managers, in addition to providing administrative assistance to Vice President while his administrative assistant was out of the office. Job functions included typing, filing, composing correspondence and generating all monthly Purchasing Department reports. Coordinated all Director and Manager's itineraries, schedules and made all travel arrangements, in addition to submitting weekly payroll reports for all departmental employees. Worked on highly confidential financial and administrative documents on a daily basis. Additional duties included ordering of all office supplies, authorized payment of plant order vendor invoices regarding price, quality service and delivery requirements were met.

Performed administrative assistant duties for Director of Health Risk Management and her management staff. Completed daily reporting functions, statistical reporting for registered nurse staff and completed confidential performance evaluations for Director's direct report managers and staff. Job functions included transcriptions, typing, filing, reporting, composing correspondence letters in addition to supporting the Short Term Medical Department staff with their administrative assistance needs at Time Insurance Company.

Responsible for handling first contact telephone hospital precertification phone calls from policyholders and health care providers, fielding 150-200 calls per day with high quality production in addition to special projects assigned. Duties included eligibility checks, call data collection and scripted clinical screening utilizing a high level of understanding of medical terminology to complete each call.

Responsible for sales and service of car rentals to clientele. Duties including rental of products and services to customers on a daily basis, training of new hire staff and responsible for purchasing of uniform orders for entire customer service staff in Milwaukee, WI Airport Location.