Lead Zurich’s engagement with global strategic customers and brokers, supporting the long-term profitability of these relationships with laser focus on retention and relationship development. • Primary industry focus in energy sector, serving upstream through refining and distribution, as well as chemical, renewables and manufacturing.• Achieved new business and top line organic revenue growth targets annually across multiple product lines geographies, and industry segments• Proven ability to build confident trusting relationship with customers• Led cross discipline teams to achieve new business and retention goals• Successfully increased portfolio in size, lines of business, and industry segments

Leading the property and casualty operations of the 9th largest independent insurance broker, inclusive of all risk practices, contract administration, surety, claims management, health safety and environmental.• New business and top line organic revenue growth more than double industry standard• Strategic planning in support of Vision 2020 initiative for the firm• Successful development and execution of budgeting and financial results• Identified, sourced, closed and on boarded the firm’s most successful acquisition• Reengineering operations to ensure client needs are prioritized and the client experience is consistent with industry trends• Development and deployment of service platform and standards exceeding industry standards• Creating career opportunities and growth for colleagues, while recruiting top industry talent• Led organization in profitability in market segment

Successfully led, managed and consulted on multiple projects and programs for clients inclusive of risk identification and mitigation across operational and enterprise levels. Supported internal and external clients on emerging risk issues through thought leadership and training. Development of high performance multi-disciplinary teams, consulting methodologies and platforms for product offerings.

Directed operations for field claims offices. Deployed work process enhancements, maintained highest quality standards, and facilitated compliance with applicable state and federal regulations. • Developed unit into one of top performers by achieving 25% improvement in operating margins within 13 months• Increased quality and performance scores to over 95%• Mentored successful partnerships with clients improving client retention to over 90%• Significantly increased job satisfaction and team member moral resulting in reduction of turnover to well below company average • Increased responsibilities from one location and 15 people, to 6 state territory with 4 locations, and approximately 65 staff