Kathleen Adams Email & Phone Number

Barrington, New Jersey, United States

Bellmawr, New Jersey, United States

Recruit, hire, and onboard. Administrator to employee procedures and policies. Import and record Invoices. Provide recommendations and updates, as well as implemented changes to employee handbook and Standard Operating procedures. Created job descriptions and employment postings for internal and external use. Utilized multiple networks to recruit and hire staff. Onboarded new staff using ADP Work Force and maintain I9 compliance. Import invoices to Quickbooks and record weekly sales reports. Project team member for development and implementation of company-wide trainings & programs

Cherry Hill, New Jersey, United States

ManagerHired, onboarded, mentored, and managed, medical scheduling/call center direct reports. Analyzed under-utilized technology and implemented efficiencies. Tracked production metrics; educated and coached to realize an increase in production. Performed managerial duties, and was a hands-on performer; working alongside employees as neededRecurrently assessed performance and process efficiency, provided training and realigned staff to support department needs Prepared onboarding materials, scheduled peer training, implemented mentor programDeveloped, executed, and maintained resources and SOPsManaged time and attendance and time sheet approvals. Ensured department complied with all HR policiesConducted employee appraisals and made recommendations regarding merit increase and/or performance improvement. Strong knowledge of computer fundamentals. Superior ability to quickly learn, understand and utilize computer softwareProject team member for software implementation: Specialty specific cloud based EHR software, Modernizing Medicine (EMA) and AI Scheduling Management platforms; QueueDr and Re

Cherry Hill, New Jersey, United States

Trained and supervised over 20 employees on the intricate details of the Social Security Disability process, company prequalifying procedures, office policies and exceptional customer service.Worked closely with Talent Management and Human Resources to interview and onboard new hires Conducted New Hire Orientation, including completion of I9, W4 and standard employment formsCreated and implemented a structured and measurable training experience. Trained new employees on employment expectations, as well as harassment and diversity policiesMentored and coached teams to bridge departmental inefficiencies and provided training for staff transitioning to supervisorAnalyzed call center key performance indicators (KPI) to identify improvementsConducted performance management activities, including appraisal conversations, improvement plans & corrective actionProject management participant: CRM conversion from PrimeSuite to SalesForce. Represented firm during a court hearing to obtain building variance. Participate of research & implementation ‘Go-Green Team’, Worked with Legal and A/R teams to ensure building and liability insurance remained currentPerformed inventory audits, identified wasteful usage and reduced cost of clerical suppliesScheduled and communicated with facility vendors regarding currency of routine building safety and maintenancePromoted multiple times: Entry Level Customer Service, Team Leader, Onboarding Employee Trainer, Case Manager/Disability Advocate, Call Center Supervisor, Interim Clerical Supervisor and Office Manager

Thorofare, New Jersey, United States

DELUXE PINPOINT CORP., / RAPID FORMS Customer Service/Sales Account ManagerAnalyzed and Managed 1500+ B2B accounts to meet forecasted company sales goals. Introduced clients to new products and services to expand company exposure.Promoted from Temp. entry level Sales to Account Manager.