Kathi Kiernan, Sphr, Shrm-Scp Email & Phone Number

Colchester, Vermont, United States

NG Advantage is a small, innovative company delivering compressed natural gas to industrial clients not on a pipeline, allowing a transition to cleaner sustainable fuels. Part of a larger, publicly traded company, Clean Energy Fuels.• Developed and implemented HR policies and systems including recruiting, on-boarding, payroll, benefits administration, employee relations and communication • Developed pay grades and ranges; kept updated with annual salary/benefit surveys and market research• Selected and implemented HRIS system; integrated with payroll system;• Recruited all staff from line level to C-Suite• Developed positive, engaged culture • Ensured compliance with DOT/PHMSA regulations and record-keeping

Stowe, Vermont

Golden Eagle Resort is a family-owned, four season, full-service resort encompassing 80 acres; with 89 rooms and serviced by 50 employees. • Responsible for all day-to-day operations ensuring the swift resolution of customer issues and the delivery of high-qualify, efficient services.• Redesigned existing Housekeeping incentive program lowering the cost of housekeeping per occupied room from $16.37 to $12.43• Fostered an environment that focused on guest satisfaction. Improved TripAdvisor Rating from 9th overall in Stowe to 6th. Repeat business currently at approximately 60% of total sales.

Provide HR consulting services for this virtual organization of consultants; Develop curriculum material for leading edge organization development program and webinars, currently being piloted by the Vermont Department of Labor; Networked with local businesses to obtain consulting contracts. www.smartvt.org

Johnson, Vt

Vermont Electric Cooperative, Inc. (VEC) is Vermont's third largest electric distribution utility, serving approximately 34,000 member-customers in 74 towns throughout rural Northern Vermont. VEC has approximately 150 employees.• Customized and implemented Halogen Appraisal System within budget and within the 6 week timeframe. • Revamped VEC’s appraisal forms, setting the performance management cycle, testing the system, coordinating multiple all employee training sessions, and executing implementation of the working system. • Conducted in-depth I-9 audit of over 150 employees; identifying and resolving errors that would have resulted in significant fines during a federal audit. • Audited the status of all contractors working for VEC to ensure federal and state compliance; resolved issues accordingly. • Created a Share Point database in collaboration with IT that serves as an informational source for all VEC management staff and a system-wide working tool. Information on all contractors was centralized and made easily available to operations and management staff. This resulted in less time wasted searching for critical information in a crisis, and could be easily maintained and updated to reflect current contact and insurance information.

Jay Peak is 385 acres and 2,153 vertical feet of trails, eight lifts, and snow-making on 80% of the terrain. JPR is currently under-going a large expansion project including 2 hotels, a new golf clubhouse and Nordic Center, an Ice Arena and Indoor Waterpark. www.jaypeakresort.com• Recruited and filled 100+ positions from line level to upper management positions in a little over 6 weeks, enabling the new Tram Haus Lodge to open for the holiday season, two months ahead of schedule.

A member of Small Luxury Hotels, Trapp Family Lodge is a year-round resort on 2400 acres with 96 guest rooms, 100 timeshare units and 22 Villas. www.trappfamily.com• Rooms Division Director (July 2007 - August 2009) Developed strategies for Rooms Division departments and Sales, to maintain costs, occupancy and ADR during economic downturn. Managed relationship with Small Luxury Hotels. Implemented Market Metrix Surveys and used results to set performance improvement goals.

Managed recruiting, payroll/benefits, worker's compensation, employee relations and immigration. Handled all employee issues including grievances, sexual harassment complaints, payroll, Worker’s Compensation and legal challenges for a 250 employee resort. Consolidated retirement plans; reduced Worker's Comp rates, and improved safety record saving over $100K in less than 2 years. Developed employee recognition program, employee newsletter and wellness program.

Served as Secretary for this professional organization; Assisted with planning and delivery of the Vermont State HR Conference each year; Worked on a number of initiatives including Bridges Out of Poverty.

Montpelier, Essex And Burlington, Vermont

NECI is a Culinary School in Central/Northern Vermont. During my employment there were two campuses, approximately 200 employees and a third campus was opened in the Caribbean. www.neci.edu• Led recruiting efforts for staff and instructors for all campuses, including the start up of a campus on Tortola, BVI; • Ensured all employment contracts for teaching staff were renewed and updated on a timely basis.• Found creative resolutions to immigration issues such as using the O1 visa to enable the key Pastry Chef to remain in the US and to eventually obtain his green card, and the TN visa to help us fill a key management position. • Avoided all legal action(s) by promptly investigating and resolving employee issues pertaining to working conditions, harassment claims, disciplinary actions, etc. • Taught HR Management in BA program. Developed the curriculum and introduced experiential exercises to the classroom in keeping with the school’s motto of “Learn It By Living It.”

New York, New York

Corporate Director of Human Resources and Administration Apr. 1996 – Apr. 1998• Developed strategic Human Resources Business Plan for North American Division of an international hotel company, to ensure alignment of HR initiatives with overall business goals; • Recruited executives, recommended changes to HR practices and policies to ensure competitiveness and legal compliance. • Resolved complex legal issues for North American properties, avoiding potential costly and drawn out legal processes and fees.• Worked with our insurance partners to save over $300,000 in Worker’s Compensation costs at the Essex House.• Managed HR issues related to the sale of two properties, the outsourcing of the Central Reservations office and consolidation of the Corporate Office into the Essex House. Corporate Director of Training Sept. 1994 – Apr. 1996• Developed and implemented training programs for North American properties. Programs including supervisory training, interviewing skills, sexual harassment and guest service training. Organized annual conferences for General Managers, F&B Directors and Controllers/Purchasers.

Mps, Hotel Management

Ba, French, Norwegian, Education