Kathiravan Periasamy Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Sunway

• Manage the operational relationship for all regional vendors.• Monitor and control activities related to Product Costing process and system(s) to assure correct accounting reporting system and controls.• Raising UKCAP and obtaining legal, Finance and Procurement partner's approval when require New Service from existing / new vendor for agreed service to be provided and budgeted amount till service expiries. • Manage the delivery of financial information and scenarios required for S&OP meetings, QPRS, budget and for actual in line with the agreed service level agreements of our vendor / suppliers & respecting deadlines. • Work along with Procurement in ensuring Purchase Orders are raised in timely manner and invoices from Vendor to be verified and proceed for Good Receipt approval.• Ensure Vendor needs and relationships and fulfilled and enhanced through proactive involvement and interaction.• Develop and assist in automating processes utilizing innovative technical and processing solutions.• Support SAP User Access Management, JML activities for BAT Vendors supporting BAT accounts.• Review and validation of country's financial & management data handoff to highlight data integrity issues.• Understand the functionality, interfaces, and interdependencies of the financial processes and systems; ensure the existence of adequate internal controls.• Oversee Incident, Problem, Change & Release escalations to be addressed till resolution.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Leading the overall Maybank IT change management activities within a structured process framework. Chair and review change requests and coordinate via the Change Advisory Board (CAB) for all changes presenting a higher risk to the overall IT initiative and project implementations. Closely monitor all outstanding system change requests awaiting consideration or action; troubleshoot and refer any backed-out system modifications (via HPSM tool). Ensure that the established and changed system workflows are executed in accordance with the Regional SDLC processes, ensuring synchronization and standardization across the Maybank Group. Establish service improvements for IT Change Management policies, procedures, processes, and best practices on a continuous basis.Weekly and monthly report preparation for higher management view. Involved in DR (Data Recovery) Live activity.Notable Accomplishments:• Successfully created Weekend Change Highlight Tracker to liaise with Change PIC for all high-risk changes on each checkpoint to deliver the status to the HODs and CEO in timely manner.• Implementation of SIP of Change Implementation of Urgent Changes only applicable upon urgent business request and refine of emergency change process – Outcome: Strengthen Change readiness and the change owner’s accountability.• Enforcement of completed changes to be closed from 30 days to 7 days.• Agile Methodologies 1. Creation on CM Team Minutes Template 2. Creation of CM Team Duty Roaster 3. Knowledge Transfer template 4. Yearly Training Refresher Calendar 5. Revamp and conducted CM Refresher training Q1’22.

Malaysia

Selangor, Malaysia

Lead and direct IT teams to deliver seamless support to all stakeholder in accordance to SLA and achieve high client satisfaction scores. Accountable for all managed accounts to ensure complete management of BAU activities and performance KPIs. Involves overseeing major incident management (post review) problem and change management as well as complaints and compliments management while ensuring swift resolution of all escalations and includes providing key insights on contractual and commercial elements to senior stakeholders & client engagement and defining and monitor service delivery performance while planning service delivery strategies as well as roadmaps. Develop, distribute, and deliver (present) Problem & Change Management data, reports, and action plans (SLA / KPI / OLA)Notable Accomplishments:• Successfully delivered the AIA service improvement – IPC process revamp project, resulting in 50% reduction in incident backlogs, enabling faster and efficient closure of new incidents. (Incident and Change)• Project Lead for Energy Australia service improvement program which increased performance KPI for Problem to >92%, avoiding any penalty payouts to clients from 2019 to 2021.• Reduced Change lead time from 5 to 2 days by introducing service improvement initiation process and decreased service request rejection from 60% to 10% for Transport for NSW on monthly basis, resulting in greater productivity• Lead and created Hybrid Service Management for Fidelity Information Services and successfully created the process and applied to the existing team within 1.5 months• Applied data analytics in internal SLA measurement for weekly problem & change tickets. Communicated performance via KPI dashboards to ensure all data points are performing at optimum levels, while also enabling transparent visibility on performance with clients. Applied Agile methodologies.

Selangor, Malaysia

Act as the central communication point for the follow-up of Priority 1 and 2 issues. Represent GTS Delivery and lead the long-term resolution component of the End-to-End Problem Management process for complex and high impact problems. Identify and document in the Problem Timeline the deeper issues underlying the problem symptoms and the actions taken to resolve. Sharing the expertise through knowledge transfer and coaching the other problem managers / problem analyst.Notable Accomplishments:• Present to account teams and IBM's client the status of problems, action plans/tracking and remediation activities.• Develop strong working relationships with support teams and management, and liaise with areas as required• Supervise RCA submission progress to comply with the contractual timeline and maintain the RCA action on track for all open problem records.

Cyberjaya

Single point of contact for Global Remote Desktop Management (2nd Level Incident management support) and end to end Operations by maintaining relationships with technical teams, IT, and business partners• Lead and Govern 3 RDM sites – KL, Bangalore & Manila (APAC, EMEA& Americas) with 75 team members ensuring all incidents are managed and resolved within the specified SLA.• Successfully delivered “engineering to zero” service improvement, ensuring non-technical calls reduction by 15% for service desk• Completed 100% migration of HPSM ticketing tool within 90 days to ensure go-live was successfully delivered with zero error.

Selangor, Malaysia

Working closely with PMO/EPO, service managers and project managers in defining the service requirements while collaborating with the finance team in calculating costs, funding, and FTE requirements, end to end Service Desk and Incident management team trainings.• Completed onsite set-up and on-boarding of new team in HP Bangalore as part of location strategic project, enhancing exposure in driving large service transitions and transformation projects for global accounts.• Successful in transition to MS Office 2010, office communicator to Lync 2020 migration with zero error for go live.• AD Migration • 2FA (2 Factor Authentication) Mitigated risk factors through careful analysis of statistical data.

Selangor, Malaysia

Team lead for remote desktop support team for APAC region • point of contact for technical escalations • prepare Root Cause Analysis (RCA) when required • handle escalation and urgent incidents • manage staff scheduling (prepare shifts and handle leave applications) • supervise day to day operations • monitor team’s performance to meet Service Level Agreements (SLA), Critical Service Levels (CSL) and Key Measures (KM) • conduct refresher and new service trainingsNotable Accomplishments:• Completed onsite set-up and on-boarding of new team in HP Manila as part of location strategic project, enhancing exposure in driving large service transitions and transformation projects for global accounts.• Lead new Team Onboarding, create daily incident handlingprocess &execute call back survey to deliver enhanced customer experience.• Support HR functions by providing expertise in recruiting & hiring practices aligned to company hiring policies & guidelines.

Selangor, Malaysia

Provide second level IT support to shell users globally and remote assistance using remote desktop connection, windows remote assistance, net meeting and live meeting facilities.• Demonstrated outstanding problem solving & active listening skills and manage difficult customer situation with tact & ease

Selangor, Malaysia

Providing solution-driven and client-focused technical support to Shell users across 3 regions (AP, EU, AMERICAS) and provide 1st line it supports for internal and external employee for all hardware and software diagnostics and resolution

Kuala Lumpur, Malaysia

Responsibilities• Troubleshooting for Broadband & Dial-Up Connection • Support for Wireless Connection. Configuring the WEP settings • Support for Email Servers & Clients Configurations •

Bachelor'S Degree, Computer And Information Sciences And Support Services, 2Nd Grade

Activities and Societies: Indian society and culture

Diploma, Computing, 2.65