Lead and mentored the customer’s ITAM/SAM/CMDB Programs to define their goals, objectives, approach, executive level reporting and strategy. Provided Program leadership interface with ITS which created long-term customers and lead to multiple contract extensions. Delivered ITAM/SAM/CMDB Process solutions and defined process approval methodology. Defined Agile backlog and alignment to program planning. Established stakeholder governance forums. Prepared and led process design and requirements identification workshops.

Joined the Capgemini team delivering for the Georgia Technology Authority as the Director, Enterprise PMO Multi Sourcing Integrator (MSI). Responsibilities include New Service Provider Onboarding and Offboarding programs, Integration leadership and monitoring of multi vendor projects, Business Requirements, Key Performance Indicators, and oversight of the Technology Refresh and Software Currency Program.

Strategy and build out of the new IT Asset Management function at IHG including SW cost optimizations and control.

Joined to lead the development of the Strategic Vendor Management Program Office and to further develop the IT Asset Management program and operations.

Leadership experience delivering multi national IT Services including Global Implementation Management, IT Strategy and Technology Refresh, Joint Ventures, Enterprise Business Office and Contract Management. Director of Programs, Enterprise Program Office for international client based out of Rio de Janiero. Asia Pacific Program Director for an integrated voice, data, video outsourcing program for a fortune 100 company and was based in APAC for 18 months. Based in London, UK financial district, as Deputy Program Director for a multi region international desktop refresh. Prior to joining HP, Kathleen held roles in Dow Chemical leading the infrastructure program for Joint Ventures, Acquisitions and start ups in the Asia Pacific region. She lead the integration of the companies IT Program Management methodology with Design for Six Sigma methods.