Managed front desk and phone systems for provider of HVAC parts and service. Served as face-of-company while receiving in-person visitors and directing incoming calls via switchboard. Utilized computer system to enter data and process part/service orders; coordinated with sales, warehouse, and other departments to facilitate timely order completion and fulfillment. Created documentation and filed records. Prepared and reviewed invoices submission to customers; supported accounting functions. Selected Contributions:* Balanced essential job duties within fast-paced, serviced-oriented environment.*Maintained high levels of professionalism and poised while handling demanding call volume.

Tasked with assessing patient quality outcomes with large hospital. Planned and performed full-scale reviews of medical charts to analyze, document, and report on quality of care across multiple metries. Identified and tracked issues to procedural non-compliance. Supported maintenance of physician files to meet requirements. Selected Contribution:*Regularly met deadlines for submission of detailed weekly and monthly summary reports.

Delivered dynamic administrative and financial services support. Welcomed patients, updated insurance information, and collected processed copays. Scheduled appointments, prioritizing patients based on issues and provider availability. Managed medical records to include preparing copies to fulfil records requests. Liasied with providers and staff to address patient inquires and prescription refill request. Maintained appearance of reception area. Selected Contributions: *Reliably followed internal protocols and external regulations for handled of sensitive patient files and records. *Showed commitment to ensuring excellent patient experience, from initial contact through to scheduling of follow up appointments, referral coordination, and account management.