Kathleen Bernet Email and Phone Number

• Given store keys to perform opening and closing responsibilities after demonstrating my reliability and gaining the trust and confidence of upper management• Greet customers in a friendly manner; assist them by providing information• Take and serve orders; make suggestions based upon questions and preferences• Resolve customer complaints or concerns• Train and assist in evaluation of personnel• Track and regularly inventory stock; restock and/or prepare inventory for restocking purposes• Review inventory and sales records to prepare reports for management• Follow approved procedures; Enforce safety, health, and security rules• Balance cash drawer

• Cleaned clients' homes• Trusted to be in homes without homeowners present• Performed detail-oriented tasks• Utilized effective time-management• Utilized various chemicals &/or natural cleaning products, based on clients' needs• Ensured safe handling of chemicals

• Demonstrate and ensure the safe use of floatation devices, tubes, canoes and kayaks by guests on the river.• Answer questions and address concerns from guests.• Regularly assess the safety of river recreation equipment and docks.• Perform regular maintenance of river recreation equipment and docks when necessary.• Perform regular maintenance along the river, including cutting overhanging branches and trees, litter removal, etc.• Assist guests who have difficulty while tubing, canoeing and kayaking while on the river.• Remove river recreation equipment from the river; clean and transport it back to the main office for use by futureguests.• At the end of the season, assist with the removal of docks from the river and storage of all recreational equipmentfor use next season.• Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.• Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participantneeds.

∙ Split & stacked wood for burning∙ Cleared brush around house & property grounds∙ Performed general household cleaning & organizational tasks∙ Tended to garden & harvested vegetables∙ Prepared garden beds & property grounds for winter

∙ Replenished busy retail greenhouse space with plants from twenty-nine adjacent greenhouses∙ Provided customers with excellent service tailored to fit each individual’s unique situation and requests∙ Increased my knowledge of many popular annual plant varieties∙ Assisted with planting and regular care of all plants on the premises∙ Received shipments and unloaded trucks

∙ Marketed vacant rental properties and met with prospective tenants to show properties and explain terms of tenancy∙ Screened applications; determined and verified eligibility of prospective tenants∙ Acted as liaison between tenants and owners∙ Maintained accurate, organized records of property availability, rental activities/costs, maintenance and operating activities/costs∙ Routinely inspected and recorded condition of grounds, facilities and equipment to determine necessity of maintenance and/or minor repairs∙ Performed general maintenance, cleaning, minor repairs∙ Coordinated and facilitated major construction and remodeling projects∙ Purchased building and maintenance supplies and equipment∙ Investigated complaints, disturbances, violations and resolved problems according to rules and regulations

∙Responsible for managing all facets of multiple retail stores, inc. opening/closing, ordering, overseeing sales/customer service/warehouse operations, reconciling tills, daily bank deposits and change orders, etc.∙Researched, recommended & learned new point-of-sale system; migrated 5000+ item inventory database; trained all personnel and management teams in five stores in use of new system∙Developed & implemented new company employee handbook∙Planned, merchandised, staffed, opened & managed new retail location ∙Hired, trained & evaluated personnel∙Represented company at multiple industry trade shows & vendors meetings∙Directed & supervised employees engaged in sales, reconciling cash receipts, inventory-taking, taking & processing returns, etc.∙Planned & prepared work schedules & kept records of employees’ time worked∙Regularly inventoried stock; regularly analyzed & adjusted reorder points according to sales & seasonal requirements∙Developed & implemented policies & procedures regarding merchandise returns across five retail locations∙Reviewed inventory & sales records to prepare reports for management∙Established & implemented policies, goals, objectives, procedures for various departments across five retail locations ∙Formulated pricing policies for merchandise ∙Established & implemented credit policies & operating procedures∙Instructed staff on how to handle difficult & complicated sales∙Examined merchandise to ensure that it was correctly priced & displayed, & that it functioned as advertised∙Enforced safety, health & security rules∙Provided excellent customer service by assisting customers & addressing customer inquiries & complaints with professionalism & confidence∙Monitored sales activities to ensure that customers received satisfactory service & quality goods∙Performed work activities of subordinates, i.e., stocking and organizing sales floor, selling merchandise, loading customers’ vehicles, cleaning, shipping & receiving

∙ Accepted customers’ orders and payments over the phone∙ Entered orders and payments into computer database∙ Accepted additional training for advanced customer service position