Kathleen Beverly, Mba Email & Phone Number

As a Service Delivery Manager at Spencer Technologies, I oversee the entire service delivery process, ensuring client needs and expectations are met. My responsibilities include maintaining client relationships, managing escalations, and ensuring on-time, on-budget delivery. I also lead quality assurance efforts through audits and service level agreements (SLAs). I manage service delivery forecasts, budgets, risk, and provide regular updates to leadership. I work with cross-functional teams to improve processes and deliver exceptional client service.At Frontier Communications, I coordinated local campaigns for fiber optic expansion across multiple states. Key strengths include data-driven decision-making, process improvement, and the ability to drive projects from inception to execution while meeting deadlines and budgets.Previously, as a Project Manager at Spencer Technologies, I managed low-voltage installations for renovation/build projects, working collaboratively with clients, contractors, and foremen to complete projects on time and within budget. My communication skills ensured stakeholders were aligned, and I provided detailed project closure reports.During my time at Verizon Communications, I held multiple leadership roles, including Operations Manager, Attendance Manager, Labor Relations Subject Matter Expert, Supervisor, and Training Manager. My experience involved managing teams, negotiating grievances, overseeing supply chain operations, and training employees.