Kathleen Bibbins Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Greater St. Louis

Led a 30-person team responsible for delivering customer service and billing operations to clients. Oversaw all aspects of company functions including, P&L management, operations, client relationships, people, technology and vendor relationships.• Managed P/L with year-over-year growth of 20% and decreased expenses of 5%.• Sold and implemented 24/7/365 call center operations resulting in 7% increase in revenue in one year.• Grew call center team from six to 24 and retained 95% of… Show more Led a 30-person team responsible for delivering customer service and billing operations to clients. Oversaw all aspects of company functions including, P&L management, operations, client relationships, people, technology and vendor relationships.• Managed P/L with year-over-year growth of 20% and decreased expenses of 5%.• Sold and implemented 24/7/365 call center operations resulting in 7% increase in revenue in one year.• Grew call center team from six to 24 and retained 95% of team. Show less

Greater St. Louis Area

► Consult with small-to-mid-sized business owners and companies on strategic/operational needs providing business/growth strategy development/implementation, operational development/implementation, and marketing program development/implementation. ► Provide mentoring, people management, coaching to young entrepreneurs.► Develop high performance teams/ensure clarity around accountabilities/expectations.► Provide superior customer service/faithfully executive strategic plans/follow… Show more ► Consult with small-to-mid-sized business owners and companies on strategic/operational needs providing business/growth strategy development/implementation, operational development/implementation, and marketing program development/implementation. ► Provide mentoring, people management, coaching to young entrepreneurs.► Develop high performance teams/ensure clarity around accountabilities/expectations.► Provide superior customer service/faithfully executive strategic plans/follow standard operating procedures (SOPs), streamline/simply processes to ensure rapid business growth, ensure compliance, manage risk & exceed P&L objectives. Show less

Greater St. Louis

Saint Louis Fashion Fund is a fashion retail and education hub for the St. Louis design community and a catalyst for attracting full-scale garment manufacturing and production to downtown St. Louis.► Led the organization from vision to development to operations to financial management.► Brought business development/strategic marketing to enhance St. Louis’ business profile of fashion and design.► Partnered with the board to set the vision and mission to achieve the… Show more Saint Louis Fashion Fund is a fashion retail and education hub for the St. Louis design community and a catalyst for attracting full-scale garment manufacturing and production to downtown St. Louis.► Led the organization from vision to development to operations to financial management.► Brought business development/strategic marketing to enhance St. Louis’ business profile of fashion and design.► Partnered with the board to set the vision and mission to achieve the organizational goals. ► Built, maintained and enhanced relationships with community constituents, policymakers and media sources to develop/expand the St. Louis Garment District.► Exceeded fundraising goal in first ten months by 19%.► Reduced expenses by 11%.► Renegotiated debt structure to improve cashflow by extending loan payments.► Created surplus of $227,730 by year end.► Launched new strategy pivoting the organization toward a more community-based/diverse focus.► Launched new education program, Future Fashion, and community program, Fashion Lab, to increase participation, community involvement and donor support.► Recruited designers for the Fashion Lab program, oversaw programming, provided mentorship and sales opportunities to grow their brands and increase their revenue streams.► Developed educational programming with local colleges, universities, high schools.► Worked with city/civic officials and design firm to develop a comprehensive plan to expand and enhance St. Louis' vibrant fashion/design/creative services district/ecosystem.► Attracted creatives from across the U.S. to contribute to job creation/the region’s economic success.► Worked with local educational institutions and high schools to lay a strong educational foundation for aspiring fashion students and give them the resources to build their businesses in St. Louis. ► Provided mentoring to fashion students.► Launched the Fund’s first Fashion Summer Camp in collaboration with COCA. Show less

Greater St. Louis

► Headed the development and market entry of new family business, J McArthur's An American Kitchen, named to all "Top Ten Best New Restaurant" lists in the St. Louis Metro Area.►Managed all aspects of business including financial performance, marketing, operations and employee relations.Joya is a curated collection of hand-crafted jewelry created by artisan communities around the world.►Advised founder of start-up on business and growth strategies; developed national sales and… Show more ► Headed the development and market entry of new family business, J McArthur's An American Kitchen, named to all "Top Ten Best New Restaurant" lists in the St. Louis Metro Area.►Managed all aspects of business including financial performance, marketing, operations and employee relations.Joya is a curated collection of hand-crafted jewelry created by artisan communities around the world.►Advised founder of start-up on business and growth strategies; developed national sales and managed local accounts. Secured entry into Nordstrom, brand's #1 national target. Show less

Greater St. Louis Area

Hawk Incentives, formerly InteliSpend, is a leading provider of rewards and incentives to organizations across the globe, including many of the Fortune 500, using prepaid cards, digital rewards and gift cards. ►Drove InteliSpend (Now Hawk Incentives, a division of Blackhawk Network Holdings, Inc.) market penetration & sales/revenue growth of card products via over 200 merchant partnerships including the strategic and tactical acquisition, plus implementation with those partners.►Led… Show more Hawk Incentives, formerly InteliSpend, is a leading provider of rewards and incentives to organizations across the globe, including many of the Fortune 500, using prepaid cards, digital rewards and gift cards. ►Drove InteliSpend (Now Hawk Incentives, a division of Blackhawk Network Holdings, Inc.) market penetration & sales/revenue growth of card products via over 200 merchant partnerships including the strategic and tactical acquisition, plus implementation with those partners.►Led strategic initiatives to provide value to merchant partners. ►Delivered 2nd largest revenue stream in the business.►Managed overall relationship with largest channel partner creating largest sales volume for single client or partner at InteliSpend.►Provided leadership through life cycle of strategic projects including developing initial scope/gaining early alignment with stakeholders on both high-level strategic planning/detail-focused project management.►Acted as principal advisor to leadership/stakeholder leaders regarding project direction (managing milestones, timelines, resources).►Maintained strong relationships with stakeholders.►Provided clear, effective, organized written/verbal communication.►Established/managed plans to achieve business objectives.►Guided direction/resource allocation for programs/projects by defining expectations for the future.►Designed objectives/work plans to execute on key revenue initiatives.►Produced executive-level communication/memorandum, internal & external.►Installed management routines/best practices to enhance organizational effectiveness.►Coordinated closely with Finance to develop/manage annual budget timelines/develop executive leadership presentations concerning performance.►Created reporting process for core Key Performance Indicators (KPIs).►Collaborated with Marketing to ensure alignment of strategic initiatives.►Worked independently on complex and confidential assignments. Show less

Greater St. Louis

► Served as Chief Execituve Officer for Maritz Platinum Rewards, a start-up joint venture between Maritz and an investment group that offered incentives to the real estate/rental markets.► Worked closely with the Maritz CEO & CFO on all business matters.► Developed/implemented strategies, procedures, and business plans to enhance company growth.► Worked with other executive leaders to set company performance goals.► Cultivated/provided opportunities for rising talent.►… Show more ► Served as Chief Execituve Officer for Maritz Platinum Rewards, a start-up joint venture between Maritz and an investment group that offered incentives to the real estate/rental markets.► Worked closely with the Maritz CEO & CFO on all business matters.► Developed/implemented strategies, procedures, and business plans to enhance company growth.► Worked with other executive leaders to set company performance goals.► Cultivated/provided opportunities for rising talent.► Designed, implemented, and successfully led business operations, including managing sales, marketing, operations, and finance.► Worked with other executive team members to develop the vision, goals and growth strategies for the organization. ► Assessed company metrics/presented relevant data to other executives and the board of directors. ► Performed employee reviews, mentored employees to optimize their talents, and developed corrective action plans.► Established policies that promoted the company's culture/vision. ► Provided excellent leadership skills, business acumen and the ability to effectively manage. ► Excelled at strategic thinking, being open to new perspectives, developing better ways to do things.► Managed innovation, solved problems with confident decision making, and executed core strategies in concert with other senior leadership. ► Acted as an effective communicator (written/verbal) and as a key collaborator to build strategic relationships.► Executed toward the vision created by the joint venture executives, ensuring it became reality across the business. ► Managed profit & loss.► Provided people management of the operations team holding them accountable and ensuring that they were working toward key goals. ► Ensured clarity around accountabilities/expectations.► Documented/established standard operating procedures (SOPs) to ensure they were followed.► Managed risks/issues proactively and in a structured/controlled way.► Simplified/streamlined processes. Show less

Greater St. Louis Area

AS MARITZ INC., VICE PRESIDENT OF CORPORATE DEVELOPMENT, 2008-2009► Served as the primary relationship manager with parent company partner of Maritz' most profitable joint venture, American Express Incentive Services. ► Established processes and procedures to improve parent-to-parent coordination and planning for Board results.FOR MARITZ LOYALTY MARKETING, 2002-2008, served in the following roles:- Vice President, Business Manager- Vice President, Marketing & Strategic… Show more AS MARITZ INC., VICE PRESIDENT OF CORPORATE DEVELOPMENT, 2008-2009► Served as the primary relationship manager with parent company partner of Maritz' most profitable joint venture, American Express Incentive Services. ► Established processes and procedures to improve parent-to-parent coordination and planning for Board results.FOR MARITZ LOYALTY MARKETING, 2002-2008, served in the following roles:- Vice President, Business Manager- Vice President, Marketing & Strategic Planning, Maritz Loyalty Marketing- Vice President/Director, Alliances & International Development, Maritz Loyalty Marketing► Managed a portfolio of accounts across diverse industries with full P&L management oversight, managed sales, operational excellence and client satisfaction responsibility. ► Led a team of 50+ people, including hiring, managing, training, and performance management.► Directed the development of the company's long-term business planning. ► Developed and established the overall marketing strategy for the company. ► Defined and developed strategic direction for alliance and partnerships. ► Drove international expansion of company into new markets.AS MANAGER, eMARITZ, ALLIANCE MANAGER, 2001-2002► Created and implemented the first alliance management function for a newly developed .Net subsidiary of Maritz. ► Prospected for new alliance partners and maintained ongoing relationship with existing partners. ► Had full direct revenue and budget responsibility (P&L Management). Show less