Kathleen Brown

Kathleen Brown Email and Phone Number

AVP Customer Experience and Engagement @ Inovalon
Atlanta, GA, US
Kathleen Brown's Location
Atlanta Metropolitan Area, United States, United States
Kathleen Brown's Contact Details

Kathleen Brown personal email

n/a
About Kathleen Brown

Collaborative and results-driven executive leader with a proven track record of innovation while generating scalable growth and improving profitability. Designing and executing optimal business models | Achieving consistent superior results by expanding sales |Reducing costs and establishing best practices | Focusing on delivering customer value through product innovation, service delivery and operational excellence. Healthcare Industry Expertise – Extensive knowledge of healthcare trends and issues, deep understanding of complexities in the healthcare system. • Poised to lead and advise through transformative technologies impacting healthcare.Client Loyalty and Outcomes– Successfully utilizes data driven and informed evaluation of customer relationship health to deliver proven strategies which increase sales, improve customer partnerships, promote customer advocacy, maintain project integrity and add value. • Distinctive leadership skills in designing and implementing a structured client organization capable of scaled growth increased revenue, and long-term loyalty. Business Development – Extensive portfolio of success driving execution of innovative strategies and product solutions to benefit all stakeholders. Skilled at negotiating multi-dimensional contracts, building and managing and leading successful teams.• Reputation of success based on establishing executive level partnerships and growing client relationships while deploying repeatable processes for scalable results.Financial Management – Proven success leveraging critical business analysis and competitive assessments to target growth areas for investments, building recurring revenue streams, developing sales forecasts, KPI business management metrics and Annual Operations Planning.Member of Senior Leadership Team having earned a career-long reputation for exceptional business acumen, integrity and consistent achievement of superior financial results.Business Growth Strategy | Revenue and Margin Portfolio Expansion | Health Care Information Technology (HCIT) | Consumer-driven Healthcare | Strategic Planning | Governance and Delivery | Executive Relationship Management | Shared Risk Contract Negotiations | Sales Operations, Sales Process, Sales Training | Culture Change

Kathleen Brown's Current Company Details
Inovalon

Inovalon

View
AVP Customer Experience and Engagement
Atlanta, GA, US
Website:
inovalon.com
Employees:
3367
Kathleen Brown Work Experience Details
  • Inovalon
    Avp Customer Experience And Engagement
    Inovalon
    Atlanta, Ga, Us
  • Inovalon
    Avp Customer Experience & Engagement
    Inovalon Apr 2021 - Present
    Bowie, Md, Us
    Operational leader responsible for Customer Success and Account Management for SaaS solutions in the Provider Healthcare division of Inovalon. Manage team responsible for customer retention, upsell, and operational excellence as measured by the customer journey. Designed and executed strategy to achieve 92.7% GRR and 107% NRR within 20 months. Active member of leadership team contributing to strategy, organic and inorganic growth, and operational execution of innovative transformation across Inovalon.Developed and delivered a hybrid-digital customer experience in less than 1 year. Led data-driven change management across the business to achieve year-over-year organic growth across Top 100 customers. Collaborated with sales operations to launch CS Leads resulting in sales of $660,000 in first 6 months. Partnered with Product Management for deep competitive analytics to deliver business insights for pricing, packaging and GTM.Inovalon The leading provider of cloud-based platforms empowering data driven healthcare. Provider business unit delivering a portfolio of leading cloud-based SaaS solutions empowering healthcare providers to achieve improvements in administrative, cost, care, and quality goals.
  • Clearbalance Healthcare
    Senior Vice President Customer Success And Innovation
    Clearbalance Healthcare Jan 2018 - Apr 2021
    San Diego, California, Us
    ClearBalance Healthcare is a leading provider of consumer-friendly patient loan programs to U.S. hospitals and health systems. Customer Success and Innovation specializes in: Helping leading healthcare providers adapt and succeed in the face of changing market dynamics for patient pay.
  • Mckesson
    Vice President
    Mckesson Jan 2002 - Dec 2017
    Irving, Texas, Us
    Vice President, Strategic Solutions Sales and Marketing (January 2002 – December 2017)Built relationships with executives in national provider and healthcare firms, to grow and expand services and technology spend by identifying and successfully executing strategic large, complex business development opportunities in all areas including revenue cycle, clinical, pharmaceutical, resource planning, operational and IT needs. Delivered exceptional pull-through revenue year over year. Achieved McKesson Presidents Club Award 11x
  • C-3 Marketing/Lassiter Associates
    Consultant
    C-3 Marketing/Lassiter Associates Jan 2000 - Jan 2002
  • Care Data
    Sales Consultant
    Care Data Jan 1996 - Dec 1999
    New business healthcare sales of consulting and software to post acute, rehabilitation and payor market.

Kathleen Brown Skills

Strategic Planning Leadership Consulting

Kathleen Brown Education Details

  • University Of Florida - Warrington College Of Business
    University Of Florida - Warrington College Of Business
    Finance

Frequently Asked Questions about Kathleen Brown

What company does Kathleen Brown work for?

Kathleen Brown works for Inovalon

What is Kathleen Brown's role at the current company?

Kathleen Brown's current role is AVP Customer Experience and Engagement.

What is Kathleen Brown's email address?

Kathleen Brown's email address is kb****@****nce.org

What schools did Kathleen Brown attend?

Kathleen Brown attended University Of Florida - Warrington College Of Business.

What skills is Kathleen Brown known for?

Kathleen Brown has skills like Strategic Planning, Leadership, Consulting.

Who are Kathleen Brown's colleagues?

Kathleen Brown's colleagues are Barbara Campbell, Hayden Draudt, Kenisha Arthur, Tina Rushbrook, Tina Bengough, Laurie Laxton, Jerry I..

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