Kathleen Buchanan Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Evaluated incoming change and problem tickets for revenue integrity products and user interface, which provide 3 to 6% annual cost savings for global airline customers. Liaised with Software Engineers and Product Managers to establish actual vs. expected behavior. Designed and revised technical specifications for Software Engineers to align with product requirements. Conducted daily team stand-ups using Agile methodology. Communicated with stakeholders to address incidents and process expectations.

Tucson, Arizona, United States

Identified areas for improvement in revenue integrity processes and documented plan of execution by cross-functional teams. Created Statements of Requirements, Product Overviews, and other related documentation for responsible products. Defined product roadmap and controlled scope to meet schedule commitments. Partnered with Product Definition and Software Engineers to ensure specified requirements were achieved in products.

Tucson, Arizona, United States

Developed extensive documentation and delivered curriculum for training new-hires. Defined product evolution with focus on aligning local services with company's global functionality and products. Reviewed and edited process specifications for accuracy and thoroughness. Collaborated with Software Engineers on design solutions. Implemented new customers. Resolved critical escalations as necessary.

Tucson, Arizona, United States

Supervised team of analysts handling revenue integrity processes of 80 global airlines. Administered all team training as well as company-wide training modules. Motivated and oversaw team's work, offering feedback and support to assure shared success. Collaborated with department managers and executive team to manage escalations. Performed administrative tasks for hiring, account coverage, scheduling, individual and team objective-setting, mid-year and annual performance reviews.

Tucson, Arizona, United States

Primary point of contact for multiple airline/travel industry accounts. Evaluated revenue integrity strategies and proposed alternative solutions to improve system and financial efficiency. Managed implementations and maintenance, worked with Software Engineers to assure delivery of customer requirements for processing and reporting.