Kathleen Buchanan

Kathleen Buchanan Email and Phone Number

Business Systems Analyst at Tucson Medical Center @ Tucson Medical Center
tucson, arizona, united states
Kathleen Buchanan's Location
Tucson, Arizona, United States, United States
Kathleen Buchanan's Contact Details

Kathleen Buchanan personal email

n/a
About Kathleen Buchanan

Detail-oriented problem solver with expertise in analyzing, identifying, and articulating issues. Proven ability to multi-task and balance priorities to successfully resolve challenges and deliver results.

Kathleen Buchanan's Current Company Details
Tucson Medical Center

Tucson Medical Center

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Business Systems Analyst at Tucson Medical Center
tucson, arizona, united states
Website:
tmcaz.com
Employees:
1741
Kathleen Buchanan Work Experience Details
  • Tucson Medical Center
    Business Systems Analyst
    Tucson Medical Center Mar 2021 - Present
    Tucson, Arizona, United States
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  • Amadeus
    Senior Technical Business Analyst
    Amadeus 2016 - Dec 2020
    Tucson, Arizona Area
    Evaluated incoming change and problem tickets for revenue integrity products and user interface, which provide 3 to 6% annual cost savings for global airline customers. Liaised with Software Engineers and Product Managers to establish actual vs. expected behavior. Designed and revised technical specifications for Software Engineers to align with product requirements. Conducted daily team stand-ups using Agile methodology. Communicated with stakeholders to address incidents and process expectations.
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  • Amadeus
    Product Manager
    Amadeus 2014 - 2016
    Tucson, Arizona, United States
    Identified areas for improvement in revenue integrity processes and documented plan of execution by cross-functional teams. Created Statements of Requirements, Product Overviews, and other related documentation for responsible products. Defined product roadmap and controlled scope to meet schedule commitments. Partnered with Product Definition and Software Engineers to ensure specified requirements were achieved in products.
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  • Amadeus
    Training Manager / Subject Matter Expert
    Amadeus 2011 - 2014
    Tucson, Arizona, United States
    Developed extensive documentation and delivered curriculum for training new-hires. Defined product evolution with focus on aligning local services with company's global functionality and products. Reviewed and edited process specifications for accuracy and thoroughness. Collaborated with Software Engineers on design solutions. Implemented new customers. Resolved critical escalations as necessary.
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  • Amadeus
    Manager Of Customer Service/Product Specialists
    Amadeus 2008 - 2011
    Tucson, Arizona, United States
    Supervised team of analysts handling revenue integrity processes of 80 global airlines. Administered all team training as well as company-wide training modules. Motivated and oversaw team's work, offering feedback and support to assure shared success. Collaborated with department managers and executive team to manage escalations. Performed administrative tasks for hiring, account coverage, scheduling, individual and team objective-setting, mid-year and annual performance reviews.
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  • Amadeus
    Customer Service Analyst
    Amadeus 2001 - 2008
    Tucson, Arizona, United States
    Primary point of contact for multiple airline/travel industry accounts. Evaluated revenue integrity strategies and proposed alternative solutions to improve system and financial efficiency. Managed implementations and maintenance, worked with Software Engineers to assure delivery of customer requirements for processing and reporting.
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Kathleen Buchanan Skills

Airlines Program Management Sabre Business Analysis Amadeus Aviation Change Management Software Documentation Development And Delivery Of Training Strategic Planning Performance Tuning

Kathleen Buchanan Education Details

Frequently Asked Questions about Kathleen Buchanan

What company does Kathleen Buchanan work for?

Kathleen Buchanan works for Tucson Medical Center

What is Kathleen Buchanan's role at the current company?

Kathleen Buchanan's current role is Business Systems Analyst at Tucson Medical Center.

What is Kathleen Buchanan's email address?

Kathleen Buchanan's email address is ka****@****eus.com

What schools did Kathleen Buchanan attend?

Kathleen Buchanan attended University Of Arizona.

What skills is Kathleen Buchanan known for?

Kathleen Buchanan has skills like Airlines, Program Management, Sabre, Business Analysis, Amadeus, Aviation, Change Management, Software Documentation, Development And Delivery Of Training, Strategic Planning, Performance Tuning.

Who are Kathleen Buchanan's colleagues?

Kathleen Buchanan's colleagues are Yvonne Mersereau, Sarah Herman Wright, Jenn Johnson, Jerry Ramsower, Monica Catalan, Alexis Ortiz, Montana Schmig.

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