Kathleen Mccormick Email & Phone Number

Oak Creek, Wisconsin, United States

Oak Creek, Wi

Denver, Co

• Successfully manage 80+ customers/account on a daily basis, providing exceptional service while educating customers on the company’s pooled-keg model and logistics procedures.• Utilize in-depth knowledge in TAP program logistics, billing, and customer perspectives to deliver positive results.• Provide wide-ranging support to the Logistics Manager and Northeast Lead to drive overall goal achievement.• Lead and support team members with their different projects and with the delivery of training by creating and effectively communicating new standard operating procedures. • Resolve customer issues in a timely, professional manner through attention to the detail and working to identify the best possible solutions to maintain the customer’s level of satisfaction. • Execute "just-in-time" shipments to customers with rapidly changing production schedules. Notable achievements while in the position have included:- Created a Google Map that shows customer locations and keg needs to allocate inventories in a more efficient manner. - Researched, implemented and trained the Freightview application, resulting in faster, more efficient best price maneuvers.

Denver, Co

• Performed a high volume of work while multitasking to complete a variety of projects on-time while successfully managing 100+ accounts within limited training on customer specifications. • Trained new-hire to the organization including a new Midwest Lead and West coordinator, driving increases in both individual and team performance. • Educated members of other departments on the intricacies of the logistics of the company’s keg-pooled model.

Denver, Co

• Led the completion of a number of projects in a timely manner by taking on a high volume of work and multitasking.• Successfully managed 50+ customers/accounts on a daily basis without the support of a coordinator to delegate tasks to, managing the workload in a highly efficient manner and correctly prioritizing daily responsibilities.• Provided exceptional service to both breweries and distributors, guiding new brewers through keg ordering on TAP and detailed of the keg-pooled model relative to their keg needs. • Resolved customer issues in a timely, professional manner with solutions that created mutually beneficial outcomes. • Executed "just-in-time" shipments to customers with rapidly changing production schedules, tracking, reporting and negotiating cost with truckload and less-than-truckload operations.

Denver, Co

• Delivered exceptional levels of service to the breweries and distributors worked with while routing and scheduling pick-ups and deliveries in an attempt to positively impact customer satisfaction and loyalty. • Maintained regularly updated accounts through database entries, prepared and verified documentation and reconciled quantities, noting discrepancies as needed.

Milwaukee, Wi/Denver, Co

• Delivered exceptional levels of service while answering customer phone calls, tracking shipments, providing rate quotes, resolving tariff discrepancies and billing/invoicing issues.• Completed a variety of general clerical duties including filing paperwork, accurate data entry, and billing requests.• Correctly processed over, short and damaged freight including related documentation for customer resolution an• Properly billed shipments pursuant to applicable tariffs and pricing agreements and coordinated the placement of customer freight within the business to and from the customer. • Coordinated and planned and worked using cutting-edge route optimization systems and strategies while ensuring process compliance for service, cost, small shipment tracking, and employee tracing.• Maintained open lines of communication with dock supervisors, drivers, and other service center personnel.• Collected, processed, and transported paperwork to and from various locations.

Education record

Education record

Education record