Kathleen Chapman Email and Phone Number

● Establish an all-new eCommerce Client Portal for a new line of Business within 10 months by collaborating with a design firm for UI/UX, communicating product vision, hiring, and training 6 Business Analysts, creating roadmap, grooming the product Backlog, managing Sprints, Refinements, Stand Ups and Retrospectives within a Lean Agile environment using a Minimum Viable Product approach.● Institute a new team of 7 Business Analysts to provide requirements for the API integrations of over 30 payment service providers and Banks into the online trader application increasing deposits by 40%.● Coordinate updates, improvements, and product strategy, influenced by KPI/OKRs and business metrics, consistently over the last 12 years, utilizing a team of 4 Business Analysts, to the existing Client Portal www.MyFXCM.com that 80,000+ customers at FXCM must use for account maintenance and funding.● Collaborate with QA Testing Team to ensure proper performance and functionality of all products owned with a focus on continuous process improvements in automation and testing timelines.● Influence cross-functional collaboration from all Product Owners and Stakeholders within the firm to ensure alignment of the overall customer experience, management of risks, and cohesive front-end and back-end Development.

● Strategized and executed logical and innovative solutions to multifaceted business problems with a keen focus on automation and customer experience improvements to the existing Client Portal www.MyFXCM.com influenced by A/B testing and user feedback.● Created and groomed the product Backlog for the Client Portal product including creating Epics, Features and User Stories, managing the product lifecycle within Jira and the documentation and Business Requirements within Confluence, Salesforce and ServiceNow products, using both Scrum and Kanban management styles.● Organized training and attended important business meetings/workshops by travelling nationally and internationally as well as representing the company at Business expos.

● Elicited requirements from stakeholders, conducted research to reach optimal solutions, designed and planned feature improvements, prepared Business Requirements Documentation (BRD), ensured understanding from Development team to QA team, performed UA testing, performed Production testing, and provided ongoing support of the Client Portal in Production. ● Enacted and supported the transition from Waterfall development methodology to Agile methodology which improved the number of software releases to Production from 3 per year to 9 per year.