Consumer Affairs SpecialistJune 9, 2003– presentReceives telephone contacts, internet e-mails, and written correspondence related to existing and discontinued product lines of window fashions produced by all divisions of the company, including branded products within Hunter Douglas. Uses sample books, technical manuals, component guides, in-house support and company resource people within the distribution channel to respond to inquiries. Composes e-mail in response to consumer inquiries from the Hunter Douglas website and when communicating with the fabrication facilities regarding consumer, dealer or fabricator issues. Responds to consumers chats from our website.Marketing- communicates to consumers about promotional campaigns and rebate programs. Up-sell when presenting product and feature benefits to consumers and dealers. Educate consumer and dealers on rebate programs and child safety initiatives. Troubleshoots operational product issues with consumers, dealers and installers. Parts department experience in fulfilling orders for consumers and installers. Maintained a broken parts program by sending return envelopes to consumers and recorded parts upon return to report to management.