Kathleen E Short Email & Phone Number

Livonia, Michigan, United States

Livonia MI

Greater Los Angeles Area

Livonia Michigan

• Accounts Receivable for Computer sales new and refurbished, Calibrations Lab and property management.
• Collections: reduced the past due AR from 54% to 17% in six-month period
• Accounts Payable worked with AP to help during busy times and when the department was understaffed.
• Month end reconciliations: balance all bank accounts and credit card statement, implementing fraud prevention procedures.
• Researched and cleared up old AR/AP on Peachtree software.
• Customer service liaison between University of Michigan and Hewlett Packard, handling all deliveries and returns (RMA), monitoring orders for problems and resolving them.

Defiance OH

• Licensed in the state of Ohio for Property and Causality.
• Identified customers’ needs and closed deals only after systematic consultation – Customized insurance programs to suit customer needs.
• Generated new leads from field activity and actively followed up on referrals.
• Achieved sales targets on a month-by-month basis.
• Reviewed and resolved customer complaints within stipulated time frame.
• Monitored insurance claims, maintained customers’ records and handled policy renewals.

Archbold, OH

• Assisted all the branches as needed
• Branch teller with almost perfect balancing record
• High level of customer service bot in person and on the phone.
• Mortgage processing assisted the department during busy time and when understaffed.