Kathleen Walker Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Senior leader in the Strategy, Transformation and Operations practice, leading teams to deliver client outcomes including business and digital strategies, customer solutions and product development, governance and portfolio management, digital delivery and complex transformation programs. APAC Lead for the Energy and Sustainability practice including service development, market strategy and analysis, customer solution development, pursuit strategy and responses, sales enablement, and leadership of regional team.Key responsibilities include: - Lead major client engagements, including executive and senior leader relationship management.- Lead cross-functional teams of specialists within transformation, customer solutions and product, technology, delivery and customer experience.- Sales enablement, pursuit strategies, deal development and driving revenue growth. - Strategy and customer solution development for the Energy and Sustainability practice.- Insight into Energy and Sustainability market including consumer and commercial customer needs, regulatory change, corporate sustainability and decarbonisation drivers. Recent career highlights include:- Leadership role in Technology and Delivery Transformation program at one of Australia’s largest retailers.- Development of Sustainable Transformation solution and delivery of first client engagement globally.- Core banking platform transformation including platform due diligence and selection, inception and implementation planning and business case development for Board approval at NZ retail and business bank. - Implementation of Product-oriented operating model at Australia’s largest media business.- Product and customer experience strategy for business solutions at a national green energy retailer and generator. - Enterprise portfolio management office (EPMO) and organisational-wide investment prioritisation approach implemented at a leading Financial Services firm.

Melbourne, Victoria, Australia

Partner with clients to build end-to-end solutions and tech-enabled sustainability capabilities to enable the fast, effective acceleration of digital transformation based on proven, pragmatic tools and processes.

Melbourne, Victoria, Australia

Drive increased value of Australia Post's core portfolio through the evolution of products and services, and lead strategic cross-functional programs intended to drive value and efficiency.Career highlights included:- Led a team of over 25 professionals in digital, product, solutions, innovation and portfolio management.- P/L responsibility including budgets of ~$3million in technology and marketing spend for a digital product portfolio.- Solution design, development and delivery for Pharmacies to track, fulfil and deliver repeat prescriptions for customer home delivery via the Australia Post network. - Transformation of enterprise bid processes, covering solution and commercial development, impacting deals worth over $400 million in revenue in FY21.- Transformation and execution of Price Change processes, including organisational functions, systems and communication, delivering over $46 million in profit in FY21.

Melbourne, Victoria, Australia

Lead a team of specialists and managers to provide a centre of excellence between Product, Sales and Marketing to enable a whole of portfolio approach to product development and commercialisation.Career highlights included:- Led a team of over 15 professionals to provide a nexus between product, sales, CX, marketing, retail, and operations to enable whole-of-business approach to solution commercialisation and performance.- Centralised capability for commercialisation and market readiness, endorsed at the Executive level, and implemented across all product lines.- Commercial and market readiness of a new digital employee on-boarding service, including product-market fit, acquisition by channel and operational preparedness. - Strategy and execution for an evolved billing and payments proposition, enabling multi-team coordination and a customer-centric approach.

Melbourne, Victoria, Australia

Enable delivery of commercially sound products and services through commercial assessment, and embed customer insight in the development life-cycle.Career highlights included:- Investment prioritisation across product portfolio, representing over $1.4 billion in revenue.- Evolved Voice of Customer program for top 200 corporate customers, and increasing participation by 15%. - Designed and delivered the first digital portfolio view of Trusted eCommerce Solutions offerings.

Melbourne, Victoria, Australia

Inform the evolution of existing products and services through provision of customer and market analysis and drive collaboration between Product and Sales teams through a strong customer focus.Career highlights included: - Developed customer discovery and acquisition strategy for new digital offering for corporate customers.- Established cross-team forum to enable strategic approach to corporate customer acquisition.- Evolved the commercialisation of solutions through feasibility implementation and analysis.

Melbourne, Australia

Design and manage new products in collaboration with external partners, to drive profitable and large scale customer acquisition.Career highlights included: - Product delivery and P/L management of new product with a national university retailer, including a co-branded transaction account and joint application, onboarding and retail marketing activity.- Customer growth of 23% of all new to Bank customers for the 2014 financial year.

Melbourne, Australia

Engage ME Bank’s leaders to execute the Bank’s strategy, including the implementation of a strategic planning framework and the analysis of growth opportunities.Career highlights included:- Evolution of annual strategic planning process to cascade enterprise vision to business unit initiatives with supporting metrics.- Management of Board sub-committees including Risk and Technology.

Melbourne, Australia

Create, implement and lead ME Bank’s Corporate Responsibility program, to address the risks and opportunities associated with the Bank’s social, economic and environmental impacts.Career highlights include:- Establishment of the CR program including accountability for sustainability outcomes at the Executive level.- Produced Bank's first CR report, adhering to Global Reporting Initiative standards and externally audited.

Melbourne, Australia

Management of Visy Industrial Packaging (VIP)’s Corporate Responsibility program, to expand VIP’s commitment to environmental responsibility to include a strategic approach to the management of its broader social and economic impacts.- Auditing of production sites and facilities throughout Australia against environment and social ISO standards.- Produced VIP's first social and environmental report, capturing performance and setting improvement metrics.

Master Of Business Administration (M.B.A.), H1 - 80% And Above Across All Subjects, Dean'S Letter Of Commendation

Master Of Corporate Environmental And Sustainability Management, H1 - 80% And Above Across All Subjects

Honours Degree Of The Bachelor Of Arts, Politics, First Class Honours, Thesis 'The Emerging Discourse Of Corporate Citizenship'

Bachelor Of Arts (Dean'S Scholars Program), Awarded Full-Fee Scholarship, Double Major In English And Politics