Industries: Electronics, Financial, Government, Manufacturing, Education, TechnologyTraining and/or Change Lead for 10 ERP implementations. Project details below.Created the Project Plan, Train-the-Trainer program, developed material, tracked training material completion. Led teams of up to 10 people with varying levels of experience. Developed training materials in PPT for 122 roles additionally, recorded 1200 BPPs in uPerform.Training lead for the development of materials and meetings for training users in 11 countries during 18 release phases.Developed Day-in-the-Life scenarios and prepared Super Users to present these along with system training. Developed and presented a half-day training for C-Suite on Change Management, the importance of their role and created a practical Action Plan for each leader. Training team lead on a Public Sector implementation. Responsible to select and lead a skilled team of six training developers creating CBT, Work Instruction, Knowledge Transfer, Webinar and ILT materials. Develop 55 training deliverables providing high quality, accurate and consistent training for 10,000 procurement users in the DC headquarters and regional offices. Present training to Procurement Teams in the regional offices and webinars for thousands of users across the nation. Report status and risks to IBM and client PMs and project leadership. Develop Integrated Project Schedule and Training Plan.

• Led the training development team for five large ERP implementations. Developed the training strategy and plan, conducted process mapping, developed training materials; guides for navigation, participants, and instructors and presentations. Defined company standard guide with font, heading and templates for all training. Created online eLearning courses. Developed and delivered Train the Trainer classes. • Determined readiness and risks, deployment methods, timeline, and requirements. Set up scenarios and loaded realistic data to the Training Environment to allow the participants to perform exercises as part of the classroom training. Led a team of five Training Developers, one Change Management Analyst, and seven Functional Leads. • Wrote the Training Needs Analysis including five Audience groupings. Determined best methods; Role-based training, Process focus, Demonstrations and Interactive Exercises, Distance Learning, and Support Program. Developed the Training Model and Curriculum including Courses, Topics, Audiences, Delivery Method, and Duration.• Trained consultants on skills needed to deliver superior work products and services to clients. Deployed a 5 day case study course to help develop client relationship skills as applied in team exercises. Used an online assessment tool for feedback. Produced e-training course content.• Created formalized approval process and tracked materials through review and approval cycle. Documented training environment requirements. Oversaw the logistics for National and International training rollouts. Coached and mentored Training Developers.Experience with: • SAP 3 years• Oracle/PeopleSoft 3 years• Shaw Systems 1 year• Tririga 1 year• Snag-It 4 years• Captivate 2 years• Lectora 2 years• RoboHelp 1 year• Resite 1 year• OnDemand 2 years• PowerPoint 8 years• MS Project 3 years• MS Office 10 years

• Trained sales professionals and management on the use of a proprietary windows-based software application with a 97.8% participant satisfaction rating. • Provided continuous learning for remote employees using virtual classrooms. Conducted online meetings for review and Q&A sessions to support software rollouts. Updated User Guides with enhancements and releases of software.

• Created training manual concurrently with development of mortgage origination software. • Developed and maintained the project plan for ERP software training rollout. • Conducted Cisco telephone training for managers and frontline employees.

• Drove the conception, planning, due diligence, solution design, and impact evaluation for the Cultural Integration Program for newly acquired transitioned employees; measurably increased employee satisfaction, morale, alignment with business goals, clarity of communication, and productivity; decreased employee turnover by 30%. Planned and coordinated events; employee meetings, company-wide annual events, departmental and role-based training sessions. Implemented employee initiatives to encourage involvement and belonging, such as weekly newsletter, Lunch & Learn sessions, recycling and programs, theme days, and Honors programs.• Created Leadership Development Program including Mentoring, Coaching, Experiential Learning, Job Shadowing, Job Rotation, online and Instructor led classes. Assessed employees’ skills, technical abilities, product knowledge, and productivity. Worked with department heads to establish objectives, training needs assessments, design and implement strategic training in order to achieve business goals. • Performed surveys, focus groups, assessments and exit interviews for organizational improvement and career development. Actively sought ways to reduce cost and increase impact. Developed and maintained consistent business policies including staffing, training, counseling and termination, train all staff on company policies, procedures, processes, and legal requirements. Resolved formal and informal employee complaints and grievances among 670+ employees.

• Translated end users needs to business requirements to project tasks to functionality within the software. Analyzed, documented and continuously improved business processes toward ISO 9000 certification. Worked with customers to evaluate their technology needs and translate those needs into technical specifications. • Created and updated complex workflows. Produced reports and captured various metrics associated with the workflow. Formulated options and recommendations based upon analysis, data, and input from users, business unit management and other technical staff. • Communicated processes and procedures to develop technical and non-technical solutions to business needs. Organized the gathering, compiling, and reviewing of information and data, examining and evaluating existing systems and procedures. Member of the implementation team for Oracle HRMS.

• Developed and maintained an integrated, company-wide project implementation schedule. Collected departmental inputs, produced timeline PERT and Gant charts using MS Project. Developed and tracked project budget. Facilitated weekly meetings; presenting status, issues and concerns to management team.• Acted as liaison providing guidance and support in translating end users needs to business requirements to functionality within the software. Wrote and maintained software upgrade release procedures.• Trained team members on Microsoft Office, Project and company-developed software. Developed training manuals for formal classroom training sessions. Led a team of Technical Writers and Project Analysts.

• Developed a career succession plan for four front line positions with three levels of advancement. Created an organizational development program; on-boarding, development programs and cultural change.• Introduced company-wide training of personality types improving customer and team member communication. Resulting in 17% increase in origination and closing ratio. Trained employees on Microsoft Office, Live Person, Power Point, Outlook, and proprietary Visual Basic systems. Developed materials; training manual, reference guide, Power Point presentation, and CBT.