Dynamic operations deal manager with proven success conducting thorough quality control checks on all contracts to guarantee precision throughout the booking to invoice stages. Focused on delivering exceptional stakeholder

Support Business Operations in the execution of new contract orders and direct customer orders for volume licensing, Customer Business Solutions for Contact Centers and Healthcare Facilities. This requires a high level of processing efficiency, attention to detail to read Master Agreements, Quotes, Purchase Orders, Terminations and Amendments, all while providing world class customer service. This is all required for assimilating contracts and agreements into the booking/invoicing process.• Expedite the processing of all orders to facilitate swift shipment, implementation, and revenue realization, all while upholding SOX compliance.• Promptly process any changes to orders to avoid delays and maintain service quality.• Confirm customer setup, pricing schedules, and rates to organize billing events and generate monthly invoices accurately.• Process invoices efficiently, with a keen understanding of their impact on cash flow.• Assemble monthly flux reports to support billing approval processes.• Issue credits and rebills for invoices as necessary to maintain accurate billing.• Reconcile the amounts between orders and invoices to ensure financial integrity

• Managed daily collections activities, reducing overall write-offs and ensuring financial stability.• Conducted bi-weekly accounts receivable meetings with the sales team to align strategies and achieve goals.• Provided exceptional customer service, resolving delinquent account situations and improving customer satisfaction.• Compiled and prepared comprehensive monthly reports for senior management.

Management of over 250 receivable accounts, making daily collection calls while nurturing strong client relationships. Additionally, manager reports and client statements were prepared monthly, ensuring transparency and accuracy. Handled cash deposits, meticulously posting them onto client accounts. Furthermore, approving and posting credit and debit memos to client accounts, maintaining financial integrity.

• Conducted daily credit inquiries and processed accounts for delinquent customers at Florida Today.• Managed collection calls for advertising accounts, processed returned checks, and assisted the credit manager.• Achieved a significant decrease in delinquent accounts and improved overall credit collection efficiency.