• Executed Re-Opening of LifeSpa by identifying staffing needs, training opportunities, recruiting a new GSM and a whole new desk team. • Identified scheduling needs to take advantage of business trends and revised all schedules accordingly.• Created team environment through weekly and monthly coaching to motivate and mentor. Provide ongoing education and support to ensure team member retention.• Management of Life Spa profit and loss statement to identify payroll issue and address… Show more • Executed Re-Opening of LifeSpa by identifying staffing needs, training opportunities, recruiting a new GSM and a whole new desk team. • Identified scheduling needs to take advantage of business trends and revised all schedules accordingly.• Created team environment through weekly and monthly coaching to motivate and mentor. Provide ongoing education and support to ensure team member retention.• Management of Life Spa profit and loss statement to identify payroll issue and address by cutting hours whenever possible, scheduling staff on the high volume days and closing Sunday’s & Monday’s during the summer months.• Achieved revenue budget twelve months in 2018.• Reached New Member Engagement benchmark of 20—27% Show less

Manage Spa Epoche´ a 10,000 square ft spa & salon located in the Renaissance 
Boston Hotel at Patriot Place. This new spa opened in June 2009.Spa Epoche opened in June of 2009. I was hired in October 2009 to motivate staff and drive revenue.Hired, trained and developed new staff and re-trained existing staff to provide a consistent five star WOW experience for our guests.Coordinate with hotel to book all hotel guests, including weddings, groups and business… Show more Manage Spa Epoche´ a 10,000 square ft spa & salon located in the Renaissance 
Boston Hotel at Patriot Place. This new spa opened in June 2009.Spa Epoche opened in June of 2009. I was hired in October 2009 to motivate staff and drive revenue.Hired, trained and developed new staff and re-trained existing staff to provide a consistent five star WOW experience for our guests.Coordinate with hotel to book all hotel guests, including weddings, groups and business travelers.Develop and maintain a local client base for the spa.Develop relationships with local business through special promotions and discounts.Develop Spa Membership program.Increased revenue year over year by 8 - 10% and run a healthy retail business which is 15% of total business.Prepare annual budget and review monthly P&L statement.In charge of all aspects of marketing, including social media, creating monthly newsletter advertising monthly specials and promotions.Purchase and research all retail and professional products.Responsible for inventory process.Report directly to the CEO. Show less

Manage all aspects of the salon and spa business increasing revenue through new marketing and advertising programs, researching and buying new product lines, hiring and developing dynamic staff and providing education to drive retail sales and services. Armand Salon Spa is part of the Kingsbury Health and Tennis Clunb which generates 4.0 million in business annually. the spa and salon represent 25% of the total business.Increased revenue for 2006 21% over previous year. Spa generated… Show more Manage all aspects of the salon and spa business increasing revenue through new marketing and advertising programs, researching and buying new product lines, hiring and developing dynamic staff and providing education to drive retail sales and services. Armand Salon Spa is part of the Kingsbury Health and Tennis Clunb which generates 4.0 million in business annually. the spa and salon represent 25% of the total business.Increased revenue for 2006 21% over previous year. Spa generated $625 thousand in 2006 and $800 thousand in 2007, a 21% increase.Increased client base by 33% and currently service 9500 clients compared to 7622 in 2006.Recruited and developed top people in each area of business which resulted in client retention and referrals. 
Managed a staff of 15.Created successful events for the spa, participating in several charity events in the area.Reported directly to the owner. Developed all marketing programs including writing and approving all forms of advertising.Created a new website to support business. Show less

Aramis & Designer Fragrances is a fragrance division for Estee Lauder Companies. This division includes key brands such as, Donna Karan, Tommy Hilfiger, and Aramis. The total fragrance division for Estee Lauder generates 1.26 billion dollars annually. Managed 6.5 million in retail sales annually for Filenes/Kaufmanns, Macy’s, Nordstrom, Sephora and Lord&Taylor in the Boston and CT markets.Analyzed and created stock analysis to support and increase stock levels for… Show more Aramis & Designer Fragrances is a fragrance division for Estee Lauder Companies. This division includes key brands such as, Donna Karan, Tommy Hilfiger, and Aramis. The total fragrance division for Estee Lauder generates 1.26 billion dollars annually. Managed 6.5 million in retail sales annually for Filenes/Kaufmanns, Macy’s, Nordstrom, Sephora and Lord&Taylor in the Boston and CT markets.Analyzed and created stock analysis to support and increase stock levels for Corporate.Trained, motivated and developed a sales team of 15 retail specialists.Created strategic business and marketing plans for 14 brands and presented to corporate new launches.Increased ranking of company’s key brand Donna Karan to #1 in 90% of my accounts.Launched new DKNY woman’s fragrance “Be Delicious” in 2004 in the top five and it continues to maintain it’s growth and ranking through 2006.Exceeded bonus annually based on net shipment and retail sales plans. Show less

Managed all aspects of business and operations with primary focus on sales. A $4 million dollar women’s health club located in Boston with 3500 mostly corporate members. Healthworks is a privately owned company consisting of five health clubs, four of which are located in strategic locations in the city of Boston and one in Salem, MA. These health clubs are unique in that they were created exclusively for women. The five clubs generate 22 million annually.Increased revenues 5% for the… Show more Managed all aspects of business and operations with primary focus on sales. A $4 million dollar women’s health club located in Boston with 3500 mostly corporate members. Healthworks is a privately owned company consisting of five health clubs, four of which are located in strategic locations in the city of Boston and one in Salem, MA. These health clubs are unique in that they were created exclusively for women. The five clubs generate 22 million annually.Increased revenues 5% for the year.Created corporate sales program and added major corporate account, Pearson Education. Managed sales team, fitness director, group exercise director, spa services, café, club affiliations and community outreach programs. Staff for the total club included 35 people. Exceeded quarterly bonus based on membership sales and budget requirements. Show less

L’Oreal, one of the largest companies in France, is the world’s largest manufacturer of high quality cosmetics, perfumes, and hair and skin care products. Its brands are found in over 150 countries and include such well known names as Lancôme, Maybelline, Garnier, Redken and Matrix.Managed, developed and increased revenues for Lancôme and the Filenes account.Expanded revenues to 9% in 15 months and increased sales to $32 million for total Filenes’s division.Achieved an 11%… Show more L’Oreal, one of the largest companies in France, is the world’s largest manufacturer of high quality cosmetics, perfumes, and hair and skin care products. Its brands are found in over 150 countries and include such well known names as Lancôme, Maybelline, Garnier, Redken and Matrix.Managed, developed and increased revenues for Lancôme and the Filenes account.Expanded revenues to 9% in 15 months and increased sales to $32 million for total Filenes’s division.Achieved an 11% increase in sales in 2000 and was the #1 Lancôme business for May Corporation.Increased Filenes ranking with Lancôme from #3 to #2 edging out major competition, Estee Lauder Co.Developed a strong partnership with the buying team through weekly meetings to analyze stock and sales.Monitored stock levels through Filenes’s replenishment system.Trained, motivated and developed a team consisting of three account executives, six account coordinators, and fifteen makeup artists.Planned and executed at a corporate level all advertised events, including three major gift promotions annually which represented a third of the total year’s revenue.Successfully launched Miracle, a new woman’s fragrance to be positioned in the top ten but actually launched in the top five total fragrance category.Exceeded bonus annually based on net shipments and retail sales plan. Show less